Joo Casino - Player’s winnings were cancelled due to incorrect data in the registration form.

I have never ever been so frustrated before.

I took advantage of a sign up free spins, wagered the required amount and was asked to provide my selfie with ID for verification.

I uploaded the selfie and my account was disabled thereafter.

They are saying that I entered an incorrect country upon registration...this country is not a restricted country,nor is my country of origin.

I beg of you to assist me I resolving this matter as this casino is a TOTAL SCAM.

There was a complaint similar to mine on this forum that had been resolved.

My username at the casino is yamunak87

Dear Bevan,

I'm sorry to hear you are having difficulties with your winnings. Let me ask you a few questions to fully understand the problem. Why didn’t you choose the correct country? Or was it just a mistake? What is your country of residence and which country did you choose in the registration form? I’m afraid I will not be able to help you if you used incorrect data to register with the casino. 

Best regards,

Peter

Dear Bevan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,

Peter

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.