Jonny Jackpot Casino - Player is experiencing issues with his withdrawal.

not paid because of bonus they bless I had deposited 10 euros and 10 euros bonus I had played it around so I still get 500 euros what now

Dear Roger,

Thank you for contacting Casino Guru. I'm sorry to hear that you've been having difficulties with your withdrawal. However, I will have to ask you to be a bit more specific so I can better imagine what the problem is.

Best regards,

Peter

Dear Roger,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Best regards,

Peter

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.