HomeComplaintsJohnny Kash Casino - Player's been unable to access her account.

Johnny Kash Casino - Player's been unable to access her account.

Amount: A$50

Johnny Kash Casino
Safety Index:Very low
Submitted: 26 Aug 2020 | Case closed : 11 Sep 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player has been unable to access the casino site after her deposit. We rejected the complaint because the player did not respond to us.

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4 years ago

Logged in deposited $50, money never fell in, got on chat after 20 mins spoke with rep who advised a delay with deposits advised me to wait 30 more minutes. After about 45 mins she advised money was in account which it was. I proceeded to choose a game and was kicked out, unable to even log in now, it's been 1.5 hrs now and fsnt access it, very annoying, just want cash back now

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4 years ago

Dear Angela,

Thank you very much for submitting your complaint. I'm sorry to hear about your issue. We are experiencing more complaints from Australian players, that they have problem accessing the casino site. They claim that sometimes it works sometimes it doesn't. As you submitted this complaint yesterday, could you please confirm that your problem persists? Looking forward to your answer.

Best regards,

Nick

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4 years ago

Dear Angela,

We haven't receive any response from you. Please note if you will fail to anwer us within 7 days, your complaint will be rejected.

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4 years ago

We are now rejecting the complaint as the player is non-responsive.

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