The player deposit was not credited on his casino account. The complaint was closed as the player stopped responding.
Jet Casino - The player deposit was not credited.
Amount: €50
Jet Casino
Safety Index:HighSafety Index
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8.9
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hello, I have made a deposit and we have not been debited from my account so far and it has not been on my gaming account since this morning and they tell me I have to wait three days is that possible I'm so pissed off that's how a kidding to wait three days
Automatic translation:
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2 years ago
Dear jordzate,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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2 years ago
Translation
Yes Page 3 days already three days and nothing and the casino told me after three days then they will take care of it beforehand they don't know what to do and let's see the problem i
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2 years ago
Do I understand it correctly that you have provided the proof of payment to the casino already?
Please note that if yes, it might take even up to a month for the money to be credited as the casino need to find and match the deposit.
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2 years ago
Translation
yes is correct the same so i took a screenshot and showed it is deducted from my account opened and so far i am still waiting this still does not apply to my game account i dont know what to do i think you are right it can be until 1 Month duration but I don't think it's nice that you have such a payment method and if you know that I often have these problems with the customer then you lose a lot of evaluation and you lose a lot of trust so I wouldn't play there anymore from now on
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2 years ago
Dear jordzate,
Unfortunately, the casino needs to do many checks before they could credit you your deposit if it has been lost in the process and it might definitely take more than just 3 days. I'm sure that if you did provide them the proof of payment, it is only matter of time before it would arrive.
If the money still wouldn't show up until the next week, let us know and we will try to intervene.
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2 years ago
Dear jordzate,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 years ago
Translation
Thank you very much for the answer no the money is back and I am happy now thank you very much that you
Automatic translation:
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2 years ago
Thank you jordzate for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.
Regards,
Nick
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2 years ago
Dear jordzate,
You have submitted a new complaint with the same dispute amount on the same casino. Could you please explain here again what is the issue again as based on the description in your new complaint I 'm not entirely sure.
