Jet Casino - Player’s withdrawal has been delayed due to unfair wagering demands.

I decided to take advantage of the registration bonus at Jet Casino and successfully turned the existing rollover into real money.

Right now, Jet Casino won't accept withdrawals from my account and demands that I make a deposit equal to my real balance and wager that amount 3 more times.

After already fulfilling a €400 rollover and converting it to real balance, they still won't let me withdraw the money I have.

Can you help me?

Sent from Outlook for Android

Hello Menducas,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Jet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Would it be your first ever deposit into the casino? When was the last time you spoke to the casino and what was it about?

It does not seem really fair to require deposit in the sums of winnings as a minimum deposit should be enough to verify the payment method in order to withdraw your balance.

Looking forward to your answer.

Regards,

Nick

Dear Menducas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.