Jet Casino - Player's struggling to withdraw his winnings.

I am Plying On this site For Last 1 Month When U Deposit Money The Have so many Option to Pay Casino Like PHONE PE/GOOGLE PAY/PAYTM/IMPS/CREDIT CARD

but when u want to Withdraw the Money There is no Option there And the option is available in india we cannot use that

i am taking to casino for last 2 days but there is proper answer from them

Dear abuild2018,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you don't see any withdrawal options? Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina

NO,1 Yes I have completed my KYC

NO,2 I Have accumulate my winning without the bonus

NO,3 Around second week of February I did withdraw the money successfully that time the head option called IMPS but now it's not there anymore

at the moment the have only 2 option for withdraw but out of 2 we cannot use any for dos in India

withdrawal

10 000 ₹

Completed18 February 2023

Thank you very much for your reply, abuild2018. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hello and welcome to the Jet Casino live chat! How may I assist you today?

mahendra k*** a*** 07:31 PM

Hello Celina Good To meet u again

Celine 07:32 PM

Mahendra, how can I help you?

mahendra k*** a*** 07:32 PM

u guys to do some thing about withdrwal

there is no option to withdrawal in india like IMPS OR BANK TRANSFAR UPI

Celine 07:35 PM

At the moment, it is possible for you to withdraw funds through Mifinity and Crypto Wallet.

mahendra k*** a*** 07:35 PM

crypto is band in india and mifinity is not a indian app

we can deposit in crypto but cannot withrawal

Celine 07:37 PM

There are only two withdrawal options for your region at this time.

mahendra k*** a*** 07:37 PM

u guys head IMPS option what happen to that

what about other people playing from india how the are withrawal

There are only two withdrawal options for your region at this time. this both option in not available in india

Celine 07:40 PM

At the moment, only these withdrawal options for your region are presented on our website, Mahendra.

mahendra k*** a*** 07:43 PM

This is really ridiculous

Celine 07:44 PM

Tell me, please, have you tried to withdraw your funds through a crypto wallet?

mahendra k*** a*** 07:45 PM

On trust we put so much money there to play when time comes to withdraw you guys don't have any good option so we can get the money instantly

Please mam try to understand that Crypto currency is banned in India we cannot transfer money from Crypto to bank account

Celine 07:46 PM

At this time, our website can only provide these options for withdrawing your funds.

mahendra k*** a*** 07:46 PM

The virtual money cannot be convert in real money please try to understand that

Celine 07:48 PM

According to the rules of our website, we cannot offer you another way to withdraw funds now, Mahendra.

Maybe I can help you with anything else?

mahendra k*** a*** 07:53 PM

You guys not helping me out with a withdraw thing what else can I ask you

Read

I hope I understand correctly that you have two available options - withdrawal via Mifinity and cryptocurrency.

I did a small research and I didn't find any information about Mifinity being banned in India. Actually, I even found a list of 'non-serviced' countries, and India is not listed there. Please, see here:

"If you are residing in any of the following countries you are not allowed to use MiFinity services. A violation gives MiFinity the right to suspend or terminate your MiFinity Account at any time.

Afghanistan

Belarus

Congo (DRC)

Cote d’Ivoire

Cuba

Iran

Iraq

Liberia

Libyan Arab Jamahiriya

Myanmar

Nicaragua

North Korea

South Sudan

Sudan

Syrian Arab Republic

United States

Yemen

Zimbabwe"

Unfortunately, we are not in a position to force casinos to process withdrawals via payment methods that are not available at the moment, especially if you have alternative options. Therefore, my only recommendation would be to use Mifinity as your withdrawal method.

Please, keep me updated about any further developments.

Dear abuild2018,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.