Jet Casino - Delayed withdrawal from Jet Casino.

Hello

10 days now since I submitted a withdrawal request of just 264 usd from jet.casino. At first, Jet canceled the withdrawal for additional verification which I promptly sent and they approved it. Submitted the withdrawal again and now after 10 days I get this response from their live chat "Your withdrawal request is under additional verification by the administration of our website. This verification may take up to 31 working days from the moment the withdrawal request is created".

I had really small activity on their site that can be double-checked in 2 minutes, but they clearly do not like to pay anyone.

This is not the first problem I had with Jet.Casino. They took more than 40 days to pay me 175 usd, two years ago. I really forgot about that experience and deposited again. But now the same...

I think they are unfair Casino and have unfair terms and I'm concerned about my money there this time. And based on my experience the casino.guru rating of jet.casino is out of this world... I decide to deposit or not to any Casino just based on Casino.Guru rating.

Please help me get my money as you have done in the past with other dishonest casinos.

P.S: attached the withdrawal request screenshot and their response on live chat.

Dear juniash2014,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Hello!

Today two weeks from the withdrawal request and I have not received my money yet. I have verified my account twice, including videos of me holding my passport next to my face. Jet.Casino have confirmed that have verified my account twice. So there is nothing to be checked anymore. My fund are being held just because they do not like to pay. Simply as that. And checking Jet reviews on your site or elsewhere there are tons of people being treated the same. Please check if you can do anything about this case.

Thank You in advance

Hello juniash2014,

Have there been any developments since our last conversation, please? 

No. I haven’t receive my money.

Thank you very much, juniash2014, for providing all the necessary information. I will now transfer your complaint to my colleague Dominika (dominika.l@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear juniash2014,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Jet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Jet Casino, could you please state the reason why the player's withdrawal has not yet been paid out and when can he expect the payment?

Thank you in advance for providing the information.

Kind regards,

Dominika

Casino.Guru

Hello dear Casino Guru and dear player juniash2014!

Following a thorough examination of the player's profile, our team of specialists has determined that additional verification is necessary, as stipulated in clause of our rules 10.4. "The JET Sportsbook platform has the right to limit the ability to withdraw funds for up to 31 calendar days in order to verify an account for signs of unfair play. The methods and results of verification of gaming activity are confidential."

Best regards,

Jet Casino!

Dear Jet Casino

Your reply speaks for itself. "The methods and results of verification of gaming activity are confidential"... these kind of rules do exist only at scam Casinos. I want you to make it public (to me and Casino Guru) if I have cheated or done anything wrong at your site. Played only for 2 hours and the verification you speaking about....you could have done that in minutes not 25 days till now. First time I played and cashed out some money in 2022, you also took 40 days to pay me. So I assume you just do not like to pay. I deposited only because of your rating at Casino Guru. I hope Casino Guru will be a fair judge on this case.

Dear Jet Casino, do you have any updates on the additional verification, please?

Dear Dominika and Dear Jet.Casino representative! Today the 31 days deadline since I placed the withdrawal request did expire. So I guess is not about investigating anything but cheating people out of their money.

They paid today. Thank you Dominika! If not for you and Casino Guru they would've kept my money... Two times I have been paid from Jet. Casino. First payout took 40 days, the second one in exactly 31 days. Will not recommend this experience to no one.

Dear juniash2014,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Dominika

Casino.Guru