JackpotCity Casino - The player's dissatisfied with the casino bonuses.

This casino really sucks. They made me play a huge rollover, if you don't bet with their bonus then you lose.

I won a jackspot of 150,000 CLP but to withdraw that I had to play a thousand dollars, since they gave me 15,000 for the deposit that I had made as a bonus.

I realized that while I was betting having bonuses from them, the Free spins magically appear, otherwise they never appear.

I hope I am no longer a part of this casino or its associates.

Do not play on this site, it is the worst in the world.

Hello Noffnoffero,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with JackpotCity Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly Is there any way to provide that you did not claim the bonuses by your own but the casino did it? Can you please clarify how much did you deposit, won and received from the casino at the end? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account is verified a week ago less

I did not say that I did not claim the bonuses, but rather that the rollover they gave me was irrational (I only asked for a bonus of 65% of my bet, which was approx. 25,000).

I spent about 25,000 in the casino, I won a jackspot of 150,000 And that's when they started saying that the rollover was 1,000,000, which is completely irrational, how do you give me a bonus of about 16,000 and I have to play 1,000,000? A rollover of 30x, 40x, 50x is acceptable, but not 75x is crazy. The casino ALWAYS has the chat inactive so you can only send an email and I have requested to delete my account and still no response.

Really do not play in this casino it is the worst experience I have ever had in casinos.

Hello Noffnoffero,

Were you aware of the high wagering requirement when you accepted the bonus? Is it possible to clarify when did you claim the bonus and when did you accumulate the higher wins? You can also forward your deposit, bonus and betting history to nikolas.b@casino.guru.

No, the conditions were not clear. With no other bookmaker this happened to me. I'll find what you ask for and send it to you.

Hello Noffnoffero,

I could not find any e-mail from you so far. Is it possible to forward the requested information to nikolas.b@casino.guru?

Now I can't enter my account they closed it.

Hello Noffnoffero,

We still have not received any e-mail from you so we are basically without any evidence to move forward. Would it be possible to send the requested information or at least your e-mail conversation with the casino to my e-mail? Please also note that we will be forced to close the complaint without any additional evidence as it has been requested multiple times already.

Dear Noffnoffero,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It seems that you do not read these messages. I told you my account was closed, I can't get that information.

Hello Noffnoffero,

I've requested the e-mail communication with the casino and you do not need to have your account open for that. Can you please forward it to nikolas.b@casino.guru?

Dear Noffnoffero,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.