The player's account got blocked after claiming a high win. The complaint was rejected as the player stopped responding.
JackpotCity Casino - The player's account got blocked.
Amount: €10,140
JackpotCity Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.9
JackpotCity Casino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Hello steverjl82,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with JackpotCity Casino. Please allow me to ask you a few more question before we would move forward.
When exactly did they close your account? Did you also request for a withdrawal? Was your account ever verified in the past and if not, when did you begin the verification process? Did you use any bonus to accumulate your current balance?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Hello steverjl82,
We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond from you within the next 7 days.
