JackpotCity Casino - Player’s withdrawal has been delayed.

I have with drawn before and was fully verified at least two or three times in the 8 or 9 years I've been playing with them , I am a frequent depositing customer. And usually 3 business days after withdrawing I always have money but this time. They are giving me a hadd time cuz I moved so updated address and they said that was all good and still waiting for them to even accept the withdrawal.... I've uploaded my documents still waiting cant get ahold of live chat ever I wait and wait and wait and then it doesnt work. I'm at the point I dont want to play with them ever again I just want my 2500.00 and someone from their team to contact me not some automated email telling me not to reply.

Dear rjnelson17,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear rjnelson17,

Have you received your withdrawal from the casino yet?

Dear rjnelson17,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.