JackpotCity Casino - Player’s account has been closed.

I have been waiting for almost a year for 1400euros from jackpotcitycasino. They take weeks too respond to an email and for ages i wasn't getting anywhere. Last week out of nowhere i received 500 euros and an email saying the site was shutting down to Ukrainian players and my account was now shut. My account still has 900euros in and i would like my money back. Very unfair.

Hello Oleh,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that access to your account has already been blocked? Was there any specific reason why was the casino delaying your withdrawal for such a long time?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Oleh,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.