The player from Costa Rica is experiencing difficulties withdrawing her winnings from the casino. We closed the complaint because the player stopped responding.
On the 11th of svril the withdrawal is requested and I am verified, however on the 18th they send a proof of payment of 500 dollars and you must wait 7 days
15 days have passed and he Deposit is not in my account and the service chat just says to wait more
Dear Ilia09,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals from the casino in the past? Could you please forward confirmation about your withdrawal request to my email at tomas@casino.guru?
Thank you very much in advance for your reply.
Best regards,
Tomas
Hello
I have never made a withdrawal until now.
I have sent the mail
Did the casino ask you for a bank statement for the bank account you used to withdraw your winnings? Did you ask the casino for a transaction reference number in order to check with your bank regarding the location of the transaction?
I'll await your reply.