The player from Canada had lost over $3000 on her casino account due to frequent betting, which had been affecting her mental health. Despite having set a $50/week deposit limit, she had been able to exceed this when she had extra funds. We had extended the complaint timer by 7 days for the player to respond, but unfortunately, the player did not communicate further. As a result, we could not proceed with the investigation and had to reject the complaint.
JackpotCity Casino - Player is concerned about excessive gambling losses.
Amount: Can$3,000
JackpotCity Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.9
JackpotCity Casino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
