JackpotCity Casino - Player has been accused of chargeback.

Tried to withdrawal $11000 of winnings. After a 2 week review period they said there was a chargeback and my funds were confiscated. I don't use a Credit Card and only deposit by idebit and e-check. On june 11 idebit withdrew $301.50 which was NSF. I contacted them and they took payment out again on June 15th. I uploaded my bank statement showing that it was not a chargeback and that it was paid on the 15.

They told me winnings confiscated due to chargebacks that had to be paid back. I am being screwed I think. Can you guys help me

Dear Mark,

Thank you very much for submitting your complaint and forwarding the relevant screenshot. I’m sorry to hear about your problem.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please forward any relevant communication to petronela.k@casino.guru? Please advise if your account has been fully verified in the past and if you’ve withdrawn any funds previously.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thanks for helping guys.

I have made multiple withdrawals in the past with this Casino.

All my documents have been verified by the casino.

All the communication with the casino was done with chat-bot.

When I tried to get the transcripts from chat-bot it did not work.

I have not received any emails regarding the confiscation of funds as

I had to talk to them every day for 2 weeks about this online.

Thank you very much, Mark, for your reply. If there's no relevant communication between you and the casino, I’m afraid we’ve reached a stage where I’m not able to help you anymore with this case. Unfortunately, casinos from this group refuse to cooperate and comment on any complaints due to strict GDPR regulations.

Therefore, we recommend players contacting the Licensing Authority directly and use this complaint as a reference. You can file an official complaint against Kahnawake-licensed Online Casinos through the following link http://www.gamingcommission.ca/faq.htm.

I wish we could be of more help, sadly, there’s not much we can do for you in this matter. Please let us know how you wish to proceed and if you need any assistance when filing the official complaint. Thank you for your understanding. 

I will be filing a complaint with the gaming commission.

KANAWAKE gaming commission just contated me so I don't think I need your help with this.

Thank you very much, Mark, for your reply. I will close this complaint as "Waiting for Regulator Decision" and ask you kindly to let me know about any developments. My email address is petronela.k@casino.guru and I will be waiting for an update patiently. I wish you best of luck and apologize once again that we were not able to help you more with this case. 

The player informed us that the Kahwanake Licensing Authority has decided in favor of casino. Therefore, we changed the classification of the complaint and rejected it as "Regulator decided that casino was right".