Jackpot Village Casino - Player’s winnings were cancelled due to a breach of Bonus T&Cs.

After trying to take out money they told me that I breached a term and conditions of playing more than 5 CAD dollars, this is most ridicules excuse to steel money from people I ever heard. This is the message i got: 

Your account has been found to be in breach of clause 6 of the Promotional Terms associated with the welcome offer: Clause 6 - The maximum bet allowed while the Welcome Bonus is in play is CAD 5. Should You bet higher than this while the Welcome bonus is in play, the Casino reserves the right to confiscate all winnings. 

Places like this should be shut down, it should not be legal for them to take peoples money like this. 

Dear Mike,

Thank you for contacting Casino Guru. I’m sorry to hear you lost your winnings. It is very common for casinos to limit the winnings from bonuses and implement other restrictions like the maximum bet rule. The casino can form their own T&Cs and set their own rules for the game play, especially when it comes to bonuses. Could you please forward the conversation with the casino regarding the issue to us? Which bonus exactly did you play with?

Best regards,

Peter

Hello, it was initial deposit bonus, I had to put money in and got welcome  bonus; 

This is the message I got after trying to take some winnings out:

 Dear Mike Rutkowski, Your account has been...
Dear Mike Rutkowski, Your account has been found to be in breach of clause 6 of the Promotional Terms associated with the welcome offer: Clause 6 - The maximum bet allowed while the Welcome Bonus is in play is CAD 5. Should You bet higher than this while the Welcome bonus is in play, the Casino reserves the right to confiscate all winnings. Therefore, your withdrawal has been cancelled, your winnings have been confiscated and your deposit of CAD 30 has been returned to your gaming account. Regards Accounts Team Jackpot Village https://www.jackpotvillage.com Email: accounts@jackpotvillage.com Live Chat available on: https://www.jackpotvillage.com 18+ Please Bet Responsibly - We believe in Responsible Gambling. For more information go to: www.gamblingtherapy.org

Hi Mike, 

Thank you for the reply. If you placed bets higher than C$5 and therefore broke the maximum bet rule, there is not much that can be done. 

Hi Mike,

Can I consider the case closed?

Unfortunately, we’re rejecting this complaint because the player stopped responding to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.