Irish Luck Casino - Player’s withdrawal has been delayed.

Won $1500 in June 2020 Been fed $750 on the drip feed. played $250.00 in good faith, Been trying to withdraw the last $500.00.to no avail for the last 2 months all i get is excuse after excuse delaying tactics. Not a good advert to the company.

Dear Geoffrey,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please confirm that you passed the KYC verification? Have you ever made a successful withdrawal before?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Kristina

Thank you for your quick response.

I have completed all the necessary qualifications to withdraw cash.

So far i have received 3 amounts of $250. AU. to my bank account.

At this moment i am owed $500,AU.

They keep trying for me to change the payment method, which i have done several times to no avail.

Payment Dates 17th June. 3rd September 24th September. Nothing since.

Will forward some of the email they sent.

Kind Regards

Geoff R***

Thank you very much Geoffrey for your reply and email. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I would like to ask Irish Luck Casino to join us and help us resolve the player's issue.

Hello. Hope you are well. 

Please, be aware that not all payment methods are available. For some reasons, we cannot send wire paymetns to New Zealand, but we are working on it.

Our team asked customer to create BTC Wallet so we could send it there, but he refused to do so.

So the Financial Team offered to send winnings to Skrill account. But to do so he has to place at least one deposit with Skrill and then he can request WD of his 500 + his Skrill deposit. But the player refused to so. 

Instead, he created WD request using PaySafe WD method, so they asked him to make sure that he input correct PaySafe account details, to which he replied that he doesn't have PaySafe account.

Unfortunately, for now we cannot procced Wire payment. So we advise to create BTC wallet or PaySafe account.

Good morning can you please tell me which country Irish Luck operates from. Then I will contact my Bank to find out why they cannot send money to New Zealand.

Dear Geoffrey,

At this point I would recommend you to cooperate with the casino. If they currently can't process you withdrawal directly to your bank account, and you need the money as fast as possible, it would be better to get them on a different payment method.

Dear Nick Good morning ,I have cooperative with them before to no avail. Please tell me what country they operate from,and I will contact my bank to find out .

Hi Nick

Have transferred cash into Skrill but unable to transfer into Irish luck. need email address or cell phone No. Tried to to Add cash into Irish luck but no Skrill access .

Isn't Skrill deposit method available instatly from the casino site? If not, could the casino please help the player to deposit through Skrill to make the withdrawal process faster?

Hi Geoffrey. Hope you are well.

Keep talking to the Finance Team, they will help you with deposit and withdrawals.

Hi Nick

I'm unable to make a payment with Skrill to Irish Luck as there is no Neteller, only on withdrawals. Have contacted Finance dept.

Dear Geoffrey,

Please let us know the outcome.

Hi Nick

Having no luck. Sent confirmation of my Skrill Email Address and Account Number to Irish Luck.

All Netteller want is Netteler account number starting with 45. accepts my email address.

Lets hope that this is satisfactory;

Geoff

Dear Irish Luck,

Could you please advise if the player did all necessary steps to withdrawal, or is there anything else he needs to do?

Hello. Hope you are doing great.

We have to clarify couple of details regarding your Neteller Account before we can send WD, keep talking to the Finance Team

Hi Nick

Irish Luck have requested a Screen shot of my Skrill account showing my email address and my account number. Which i have sent. Lets hope this is the final time, and i get my cash.

Geoff

Hi Nick

Haven't heard any thing since the Skril information sent.

It will probably take more than 2 days after they receive your Skrill account info to process it. However, I would like to ask Irish Luck Casino if they could focus on this priority case as it already takes too long for the player to withdrawal, we would really appreciate it.

Hello. Hope you are doing great.

The Finance Team asked you to send a screenshot of your Neteller account showing your email address and your account number.

Looks like there was a misunderstanding and you sent Skrill account.

Please, keep talking to the Finance Team and do what they say:)

Dear Geoffrey,

Please do as the casino recommends and send them your Neteller account info to process the withdrawal as fast as possible.

Hi Nick

Here we go again. As you can see from a previous note they offered to send it by Skrill.

They have so many of my accounts. All 3 of my previous withdrawals have been done with Net Teller and sent to my Bank successfully.

Have opened a Net Teller account and sent required information to Irish luck. No excuse to pay me out.

Dear Irish Luck,

Can you keep us updated? Did the player send all the required information?

Hello. Finally, we received all required information. And soon the player will get his winnings.

Thanks for the great news. Dear Geoffrey, please let us know when your money arrives.

Good Morning Nick

Have received $500 from Irish Luck into my Netteller Account. Thanks for your help.

Have a Great Christmas/New Year.

Dear Geoffrey,

Thank you for letting us know that your money arrived, we gladly hear it. Please do not hesitate to contact us if you will come across any trouble in the future. Wish you Merry Christmas and a Happy New Year too.

Best regards,

Nick

Casino.guru