The player from Portugal had claimed that the casino had altered his withdrawal amount from $50 to $40 without explanation and then blocked his account. After reviewing the casino's policies, we discovered that the casino charged fees for withdrawals, which was disclosed on their website. The player confirmed he received the $40 but argued that the fee should not have applied to his case. We explained that we could not intervene in the casino's decision to charge a fee or close an account. Therefore, the complaint was rejected as the casino had acted within its rights.
iNetBet Casino - Player's withdrawal amount was altered.
Amount: €10
iNetBet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.3
iNetBet Casino has a Safety Index of 3.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Casino stole $10 from my withdrawal without any justification!
I played, I lost some money and I decided to withdraw 50$. Casino change amount to 40$ and blocked my account?!
How can I resolve this?
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1 year ago
Dear swfr97,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the withdrawal policy and I found out that the casino charges fees for withdrawals. As long as they share this information on their website, there is not much we can do.
Do I understand correctly that you have already received the $40 withdrawal? Or is the remaining balance being held in your casino account?
Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Dear swfr97,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
Good morning,
Yes, I already received the $40. The casino charges fees for withdrawals in certain scenarios. Mine is not one of those scenarios and there is no reason for them to charge me this fee and block the account.
Automatic translation:
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1 year ago
Thank you for your reply, swfr97. I apologize, but as I explained, there is not much we can do regarding the deducted fee. Furthermore, please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all as long as the remaining balance has been paid out.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
