iNetBet Casino - Player's withdrawal amount was altered.

Casino stole $10 from my withdrawal without any justification!

I played, I lost some money and I decided to withdraw 50$. Casino change amount to 40$ and blocked my account?!

How can I resolve this?

Dear swfr97,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the withdrawal policy and I found out that the casino charges fees for withdrawals. As long as they share this information on their website, there is not much we can do.

Do I understand correctly that you have already received the $40 withdrawal? Or is the remaining balance being held in your casino account?

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear swfr97,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good morning,

Yes, I already received the $40. The casino charges fees for withdrawals in certain scenarios. Mine is not one of those scenarios and there is no reason for them to charge me this fee and block the account.

Thank you for your reply, swfr97. I apologize, but as I explained, there is not much we can do regarding the deducted fee. Furthermore, please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all as long as the remaining balance has been paid out.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.