Ignition Casino - Player wishes to close his casino account.

Ignition Casino only allow you to email through your concerns/questions to which they NEVER reply or action. I have sent 8 emails to disable my account - none of which have been replied to

Dear Nathan,

Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found https://www.ignitioncasino.eu/responsible-gaming:

„Self Exclusion

If you feel you need to take a break, please contact us to have your account disabled. If you feel that you have a gambling problem, please let us know when you contact us so that we can ensure that your account will remain permanently disabled."

https://www.ignitioncasino.eu/terms-of-use

"You have the option of temporarily closing your Account to allow you to "cool off" by contacting Customer Service and specifying a time period. Your Account will be inaccessible throughout the time period requested and will not be enabled for use until we receive your written request after the period requested has elapsed. Self-imposed Account closures that are not identified as being imposed due to perceived problem gambling are not subject permanent closure as noted in Section 5.4."

I found the only email address service@ignitioncasino.eu available on the website. Is this the one that you have used as well?

I would recommend sending an email including all the relevant information to the email address above. In this way, you’ll have proof of such an action. Specify in the request for how long you wish your account to be closed and clearly state the reason why.

Please, let me know if you need any assistance and keep me updated. 

Thank you in advance for your reply.

Best regards,

Petronela

Dear Nathan,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.