The player from Oregon had winnings confiscated from their account. Communication with the casino has been severed. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Ignition Casino - Player's winnings were confiscated.
Amount: $1,200
Ignition Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.8
Ignition Casino has a Safety Index of 5.8, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Recently referred to casino played several times. Today I won and sent thru a withdraw only to get an email hours later accusing me of things I don’t even understand. They severed all communication I can’t contact customer thru chat or phone
I was a viable referral and was playing at 2 of their casinos.
they confiscated $1200 from my account t
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Public
1 year ago
Dear kelliecody2023,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you accumulated these winnings with the referral bonus? Could you please clarify who referred you to this bonus?
Also, do I understand correctly that you are not aware of breaching anything from the listed term?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
1 year ago
No these were my cash funds I deposited. He’s just a guy. A friend of one of my neighbors. We typically talk about slots if we happened to run into each other at the friends house. If you’d like I can give you his number. would you like his name? We both enjoy playing slots. I was told in email that I was using A VPN I do not have one or anything like that. Also the gentleman that referred me to this site was notified that he was in breach of terms but his account t was allowed to stay open. My account was confiscated of $1200 and account was closed. I didn’t break any terms. I got lucky and won a chunk and they took it from me
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Public
1 year ago
Dear kelliecody2023,
I'm glad to hear that you have received your winnings. In such cases we do not investigate further to find a particular reason for account closure, therefore I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
