Ignition Casino - Player's winnings were confiscated.

Recently referred to casino played several times. Today I won and sent thru a withdraw only to get an email hours later accusing me of things I don’t even understand. They severed all communication I can’t contact customer thru chat or phone

I was a viable referral and was playing at 2 of their casinos.

they confiscated $1200 from my account t

Dear kelliecody2023,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you accumulated these winnings with the referral bonus? Could you please clarify who referred you to this bonus?

Also, do I understand correctly that you are not aware of breaching anything from the listed term?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

No these were my cash funds I deposited. He’s just a guy. A friend of one of my neighbors. We typically talk about slots if we happened to run into each other at the friends house. If you’d like I can give you his number. would you like his name? We both enjoy playing slots. I was told in email that I was using A VPN I do not have one or anything like that. Also the gentleman that referred me to this site was notified that he was in breach of terms but his account t was allowed to stay open. My account was confiscated of $1200 and account was closed. I didn’t break any terms. I got lucky and won a chunk and they took it from me

They just paid me for my winning. My account is still disabled. Thank you

Dear kelliecody2023,

I'm glad to hear that you have received your winnings. In such cases we do not investigate further to find a particular reason for account closure, therefore I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru