Ignition Casino - Player’s account has been blocked.

Hello My Name is laveta h***I just recently tried the online casino and I joined ignition I had lost serval times bad and 11the first day i won and cashed out I think it was 1500.00 also and then the very next day i played again and hit jackpot for 2200.00 played some back and cash out this 1500.00 went and played little poker game and BAM logged out my account and not know anything but the revelant team will contact me by email yall its been weeks. done sent all my informatiom and i not gotten no money. Its a shame that while i deposit my account was open i won the disable my account i done just about just said forget about it from now on i will get verified before my money go on there cause these casinos think this a game when it come to my account and money no its not. ignition i love playing there but they ways are not right...just thought evryone should know they are not good they lie and 24-48hours lol joke they stole my winnings and i was the fool for deposited my money so aint no one fault but mine but never again they taut me a good lesson... they win no matter what.....that is truth i not got two accounts or nothing i sent proof of evreything if yall can help me get the word out pleasetell people they will disable your account for security and investigation... I know first hand thats some bullshit cause i didnt do anything wrong but play at ignition they say my money safe tho but i dont believe that no more its been weeks

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Dear LaVeta,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you received confirmation regarding successful account verification? Could you please advise how long ago you have registered your account and if you’ve accumulated your winnings with or without an active bonus?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear LaVeta,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

My complaint has ended and I’m back online playing at ignition so I’m glad you could help me with this thank y’all for helping me. I will play at ignition it’s a 100% real gaming casino that pays out and have good security team.

Case closed!

As the issue has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, LaVeta, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru