HomeComplaintsIgnition Casino - Player's account disabled after requesting withdrawal.

Ignition Casino - Player's account disabled after requesting withdrawal.

Amount: $1,800

Ignition Casino
Safety Index:Below average
Submitted: 11 Nov 2023 | Case closed : 28 Nov 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

11 months ago

The player had deposited $50 in cryptocurrency at a casino in Arizona and won $1600. They continued playing to meet the wagering requirements. When they reached a balance of $1750 and tried to withdraw the money, their account was disabled, blocking access to their winnings. We had reached out to the player for more information to better understand the situation, but the player did not respond to our inquiries. Consequently, we were unable to investigate the issue further and had to reject the complaint.

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1 year ago

So I deposited $50 in cryptocurrency yesterday to ignition casino. They gave me a 300% deposit bonus on top of the $50. So I had $150. $50 cash and $100 bonus. I was playing on the slots for about 2 hours when I hit free spins in the stampede slots game. During the free spins I hit $400 and then another $1200. After I had hit that I was trying to cash it out and I couldn’t until I met their cash out eligibility requirements. So I kept gambling and gambled about another $300-$400 from that money until I met the requirements and the money was available for withdrawal. So I went to withdrawal it this morning for $1750 and about an hour later my account was disabled and I can’t log back in and gain access to my money.

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1 year ago

Dear andrewhoward726,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ignition Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please advise how long have you been a player of the casino?
  • Did you contact the casino after your account was blocked? Did the casino provide any explanation?
  • Have you completed casino account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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1 year ago

Dear andrewhoward726,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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11 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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