HomeComplaintsIceCasino - The player struggles to withdraw his balance.

IceCasino - The player struggles to withdraw his balance.

Amount: 3,000 R$

IceCasino
Safety Index:Very high
Submitted: 16 Feb 2023 | Case closed : 03 Mar 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player struggles to withdraw his balance due ongoing verification. The complaint was closed as the player stopped responding.

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1 year ago
Translation

They're not letting me withdraw my money, I've sent all the documents but it's been almost a month and still nothing and the chat operator doesn't help me at all, worst casino I've ever seen. BURGLAR.

Automatic translation:
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1 year ago

Hello madutram20,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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1 year ago

Hello madutram20

Please kindly let us know if the issue still persists. As according to our records, all the withdrawals were completed on 17th of February.


Kind regards

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1 year ago

Dear madutram20,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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