The player struggles to withdraw his balance due ongoing verification. The complaint was closed as the player stopped responding.
They're not letting me withdraw my money, I've sent all the documents but it's been almost a month and still nothing and the chat operator doesn't help me at all, worst casino I've ever seen. BURGLAR.
Hello madutram20,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Hello madutram20
Please kindly let us know if the issue still persists. As according to our records, all the withdrawals were completed on 17th of February.
Kind regards