The player struggles to verify for unknown reason. The complaint was rejected as the player stopped responding.
IceCasino - The player struggles to verify.
Amount: €3,400
IceCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
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1 year ago
Translation
Hello, I started playing this casino a month ago .. I only played .. after two weeks .. I paid in again and played .. yes I won something from velohrene money back 600eur that was only 400eur paid out the same day .. 200eur fell on the weekend..and I had to wait until Monday..would also be paid out..on Monday..the same day I played again..I paid in 2000eur..won 3400eur including my bike money..so 1400eur plus.. Then I made a payment, but it's no longer like 1000EUR, so 2x 1000EUR 1x700EUR 1x500EUR 1x200EUR, yes, well...just wait...I already had my account verified before...the ICE Casino also confirmed it to me!!! Yes, I informed Suport Casino the next few days, when was the money paid out? Answer ,,Calm down don't worry..! Paid out after 5 working days worth the money!!! After 3 days later, I get an email from Suport ice casino..that for full payout, do you need any other documents, bank statement, bank transfers, and pay slip,?? Today 02.06.2022 I uploaded photos of documents to you on the same email... and sent them, unfortunately a e-mail comes back that this email is unknown... but I tried it several times... didn't work... yes ok then I went to the casino profile , verification .. missing documents uploaded .., now I'm very excited .. what's next!!!
I'm very skeptical!!
Automatic translation:
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1 year ago
Hello Gabriel,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise which documents are already approved? Is there any available e-mail where you can send the documents?
When was the last time the casino responded to you and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Hello, I'm glad you take care of my house!
Today I received an email confirming the payment of 6x500eur and 1x 400eur, and ICE Casino's payment history page now shows that all payouts have been successful, that sounds good..foam when I get money on my account...
When you asked me which documents ICE Casino received from me, I can fully confirm them,
So .. first you got from me about Suport
Valid passport
ID card and ATM at the same time as my face photo, next day confirm my account by email, my account is successfully verified for deposits and withdrawals!!!
As I said when paying out 3400eur
Received two days later.. Email that you need additional documents, payslips, and bank statement of deposits, I uploaded the ales for you and sent them off!
Now I really hope that my winnings will be in my account soon..if not who I contact you against..
I will probably thank you !!
LG.Gabriel
Automatic translation:
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1 year ago
Hello Gabriel,
I'm glad to hear that the payments are now processed. Please let me know in case the money would arrive.
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1 year ago
Hello all,
According to our records, all the withdrawal requests are successful, money should be on player's bank account.
Kind regards
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