HomeComplaintsIceCasino - The player's withdrawal is delayed.

IceCasino - The player's withdrawal is delayed.

Amount: €500

IceCasino
Safety Index:Very high
Submitted: 17 Aug 2022 | Case closed : 27 Sep 2022
Case closed Our verdict

Other

REJECTED

Case summary

2 years ago

The player's withdrawal is delayed for a month. The complaint was closed as the player gambled away his balance.

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2 years ago
Translation

I have been trying to get the money out for over 1 month. After a few weeks, they put the money back into the game account again. I made another withdrawal on 3/8.

When I contact the support, they say that they forwarded the withdrawal to the company that pays out and that I should have the money soon. Nothing happens!

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2 years ago

Hello claessonlotta2,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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2 years ago
Translation

Hey!

My account is verified and ready maybe 6 months ago. I have not made any withdrawal before. I have made many deposits and played with that money. I have chatted with the casino every day and asked when the money will arrive. I have also saved their answers several times.

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2 years ago

filefile

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2 years ago
Translation

It is a withdrawal of 500 euros, another of 400 euros and today a new one of 500 euros.

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2 years ago

Dear claessonlotta2

We can see that two withdrawal requests were approved just today (Aug 19), since it's a bank transfer, it may take 5-7-10 bank days for money to be cleared onto your balance.


Kind regards

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2 years ago
Translation

Yes, it's a withdrawal I made yesterday. I have two withdrawals 3/8, one withdrawal 17/8 and two withdrawals 19/8. All are on "in progress". No money has arrived.

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2 years ago

Dear IceCasino,

Can you please clarify why are the previous withdrawal requests still pending while the new ones were approved?

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2 years ago
Translation

The previous ones are also approved but the money is not coming. They must be paid out by the Financial Department. Nothing happens.

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2 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago
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Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago
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Hi, I would like to withdraw my winnings, ignore the deposit for now.

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2 years ago
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Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago
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I have two outlets that say in progress. A withdrawal of 100 euros and one of 400 euros. The others I have played away.

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2 years ago

Hello all,

We've forwarded the request to the PSP. Will revert as soon as we get the answer.


Best regards

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2 years ago
Translation

Hello

What is PSP?

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2 years ago

Dear claessonlotta2

Please kindly make a withdrawal request once again.


Kind regards

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2 years ago
Translation

Hello

Yesterday, 26/8, 500 euros were in my gaming account again. It said that I did not convert bonus money and could not withdraw it. I played for a few hours and made another withdrawal, when I saw you posted here that I should make another withdrawal. Now the money is left in the game account. No withdrawal has been made.

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2 years ago
Translation

Ice casino has placed two withdrawals on the 500 euros that I made withdrawals on. Both are on "in progress" on.

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2 years ago

Dear claessonlotta2,

Please let us know as soon as you receive the payout. The timer will be set on you until then.

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2 years ago

Hi, today the money came to my gameaccount again. NO, withdrawal!!

I have been playing and now I made a New withdrawal again. The amount is 1250 euro, 4 different posts from icecasino. I hopen I get the money this time!!!

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2 years ago
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Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago

Hello,

According to our records, the player does not have any active/pending withdrawal requests.

All has been paid out.


Kind regards

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2 years ago
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Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago
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Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago

Dear claessonlotta2


Please kindly make a withdrawal request via bank transfer or via an alternative payment method (Skrill/Neteller)


Kind regards

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2 years ago

Dear claessonlotta2,

Please do as the casino advises and let us know the outcome.

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2 years ago
Translation

Yes, I'd be happy to do that. Have tried to make a bank transfer before and it didn't work. I have to wait for the 800 euros to come back to the game account. Don't know when they do.

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2 years ago
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Made a withdrawal of 1300 euros today, as a bank transfer. Now we'll see if it works.

Hope so!

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2 years ago

I'm glad it worked. Please keep us updated and let us know in case of any changes.

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2 years ago

Dear claessonlotta2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 years ago
Translation

I've gambled away the money, tired of it all.

Thanks anyway!

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2 years ago

Dear claessonlotta2,

Thanks for the update and I'm sorry that you have gambled away your balance. The complaint will be now closed. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick

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