IceCasino - The player's withdrawal is delayed.

Ice Casino zahlt Gewinn von 1300€ nicht aus! Einzahlung klappte alles.mega schnell, es wurde viel mehr als die 1300€ Gewinn sogar eingezahlt, alle geforderten Unterlagen wurden mehrmals eingereicht angeblich fehlte immer was, was aber gesendet wurde.Habe denen jetzt eine Mahnung zukommen lassen zahlen trotzdem nicht aus wird immer verweigert ohne Angabe von Gründen.

Hello BRINAlein,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear BRINAlein

Please make a withdrawal request.

Kind regards

Hello, according to our records, all withdrawals were successfully completed.

Dear BRINAlein, can you please confirm you've received the money?

Thank you in advance!

Kind regards

Dear BRINAlein,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentiond reason