The player's withdrawal is delayed for unknown reason. The complaint was closed as the player stopped responding.
IceCasino - The player's withdrawal is delayed.
Amount: €1,300
IceCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Ice Casino does not pay out winnings of €1300! Deposit worked everything. mega fast, much more than the 1300 € profit was even paid in, all required documents were submitted several times, allegedly something was always missing, but what was sent giving reasons.
Automatic translation:
Public
Public
2 years ago
Hello BRINAlein,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Hello, according to our records, all withdrawals were successfully completed.
Dear BRINAlein, can you please confirm you've received the money?
Thank you in advance!
Kind regards
