HomeComplaintsIceCasino - The player's withdrawal is delayed.

IceCasino - The player's withdrawal is delayed.

Amount: 700 R$

IceCasino
Safety Index:Very high
Submitted: 19 Oct 2022 | Case closed : 03 Nov 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's withdrawal is delayed for unknown reason. The complaint was closed as the player stopped responding.

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1 year ago
Translation

I requested a withdrawal, the deadline has passed and they have not paid me


I've done all the account verifications and they didn't release my withdrawal

Automatic translation:
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1 year ago

Hello simonecarlos2021,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

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1 year ago

Dear simonecarlos2021,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

The complaint will be now closed for the above mentioned reason.

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