IceCasino - The player's verification is delayed.

I registered at iceCassino with recommendations here from the Guru, I registered and they asked to confirm the phone number, which would then credit my account with a bonus of R$ 120.00 to play at the casino, with the 5x rollover. Ok I completed the rollover and I had 84.00 free, then I played some more slots and won, I reached the amount of 164.00, I tried to withdraw and saw that I had to make a deposit to withdraw, so I went there and made a deposit of R$ 35.00 the deposit fell super fast (NO BUREAUCRACY), then I had a balance of 194.00 I tried to withdraw again there I saw that the minimum withdrawal via pix is R$ 250.00, so I played more at the casino and managed to win R4 300.00 and a little in a game, I was super happy, then I went to withdraw R$ 400.00, I put the data correctly and requested the withdrawal.

In short, the withdrawal does not leave the status of incomplete, I contacted the woman spoke about the verification of documents (KYC) I sent the documents all right, and still nothing, the survey is still there with the same status.

In my opinion it is a COUP, they should take down this site and the incredible thing is that there are people making recommendations for people to register on the site and lose their money, there had to be a way to denounce these scammers.

Hello joaopedro,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hello joaopedro,

Once your account is verified, I believe it is only a matter of time before your money would arrive. We usually recommend to wait 7-14 days for the payout to appear on the player's account no matter what time frame has the casino given. Please let us know within a week if the money arrived or not.

Hi Nick,

Ok I'll wait these 14 days so, if I don't fall within that period I'll come back here.

Thanks!!

Hello, according to our records, the player received the winnings at 04.10.2022 13:32:25 (UTC)

Please kindly confirm.

Kind regards

Hi, yes after I contacted online chat today they released my withdrawal of 452.00.

Thanks for listening.

Thank you joaopedro for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick