IceCasino - The player's unable to access her account.

Hello Mariela,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Was it your first ever deposit into the casino? Since when exactly are you unable to access your account? Did they explain why was your password not working suddenly? Did the casino offer you simply to refund your deposited amount?

Looking forward to your answer.

Regards,

Nick

Goodnight. It was my first deposit and unfortunately I couldn't play any game because when I tried to re-enter and enter the password it gave me an invalid password. I claimed several times to do all the steps daily.

I made the account registration on Wednesday 1 or Thursday 2 I don't remember and that same Thursday after the deposit I couldn't access anymore.

The casino never explained anything. I told them that surely there is a bug in sending the password reset on the platform because the link never arrives... and with each operator it is the same story "check spam...check folders we send you the manual password it can take 30 minutes" ...request the refund and account cancellation but to date I have not received an answer.

Dear Mariela

Sorry you've forgotten the password. Would you please try once again to request a password restore via "Forgot password" form?

Thank you in advance!

And don't worry, you money is safe!

Kind regards

Hello Mariela,

Could you please advise if you have tried to reset your password since and if it worked?

Hello,

We would like to confirm the player managed to get authorized and play.

Kind regards

Dear Mariela,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

The complaint will be now rejected for the above mentioned reason.