The player's request to close his casino account was ignored. The complaint was rejected as the player did not ask for self self exclusion therefore it was not mandatory for the casino to close his account.
IceCasino - The player's request was ignored.
Amount: €50
IceCasino
Safety Index:Very highSafety Index
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9.8
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
Public
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2 years ago
Translation
I asked multiple times in live chat to permanently ban my account, they directed me to email support which I did. To date nobody has blocked my account and I was able to continue depositing what I didn't want. I reclaim my losses.
Automatic translation:
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2 years ago
Hello Heiko004,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.
When exactly did you request for the account closure by mail? Did you request for self exclusion or only for closing the account? Did you mention any gambling issues in your e-mail
Please forward the same e-mail you did send to the casino to nikolas.b@casino.guru.
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Hello I sent you an email with my emails to icecasino.com support
Automatic translation:
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2 years ago
Hello Heiko004,
Thank you for the provided e-mails.
Unfortunately I have to inform you that we will be forced to reject the complaint as it is unjustified. You can only request permanent account closure (self exclusion) if you have gambling addiction and you mention in to the casino. As your request was based purely on a request as you did not like the casino, it was not mandatory for the casino to close it. Be sure to ask for self exclusion and mention gambling addiction in the future if you wish to suspend your account forever.
Best regards,
Nick
