IceCasino - The player's request was ignored.

Ich habe im live Chat mehrfach darum gebeten mein Konto dauerhaft zu sperren, sie verwiesen mich auf Email mich an den Support zu wenden was ich getan habe. Bis heute hat keiner mein Konto gesperrt und ich konnte weiterhin einzahlen was ich nicht wollte. Ich fordere meine Verluste wieder ein.

Hello Heiko004,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

When exactly did you request for the account closure by mail? Did you request for self exclusion or only for closing the account? Did you mention any gambling issues in your e-mail

Please forward the same e-mail you did send to the casino to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Hallo hab dir eine Email geschickt mit meinen Emails an den Support von icecasino.com

Hello Heiko004,

Thank you for the provided e-mails.

Unfortunately I have to inform you that we will be forced to reject the complaint as it is unjustified. You can only request permanent account closure (self exclusion) if you have gambling addiction and you mention in to the casino. As your request was based purely on a request as you did not like the casino, it was not mandatory for the casino to close it. Be sure to ask for self exclusion and mention gambling addiction in the future if you wish to suspend your account forever.

Best regards,

Nick