IceCasino - The player's deposit was not credited.

From the moment I deposited I knew I made a mistake. Considering I just went through this nonsense with vulkan vegas. Now with practically same company just different name. I deposited bitcoin for the second time to them. The first time they said it takes up to 24hr but I told them that’s nonsense I gave them the address I sent it to and it worked. So the second time around I figured it would be okay. But they stepped up their thieving activities. I noticed a couple different steps and different notices they made. These guys are thiefs. I kept asking them they kept saying wait 24hr?? Don’t worry just wait 24hr.? Why? Anyways they said after the 24 hrs to show their address my address and the blockchain id. I showed all. Then I had to respond to an email so I did. They said what I provided was my wallet address but it’s clearly the blockchain id. How do I know. Because I spoke to the app and asked for all my transactions and it states the blockchain or transaction id. So after the app Shakepay (great bitcoin app fyi) sent me a specific link to show them they stopped answering. Words don’t express my anger and frustration with these people. If I lived in Cyprus I would be a very happy man to be able to go to their office. Anyways straight thieves don’t deposit and I’m sorry casino guru but your rating for them is ridiculous. Please do a bitcoin deposit maybe you’ll change that score you gave them. Please help me I found that site through you just like I found vulkan vegas. Thank you. I just closed the problem with vulkan vegas and I even felt bad and apologized and wrote them good reviews everywhere I could. Fool me twice shame on me. Big time. Once again I need your help icecasino won’t reply to my emails anymore because I proved everything that they asked of me. I can only imagine the people with maybe a bit less English or tech skills just dumbfounded by these people. The staff after 24hr were the most annoying ever. They kept somehow jumping our chat all over the place and she was oh so rude. From the app Shakepay they provided me with the file I uploaded. That is the blockchain id. And In the list of addresses there’s is ending with 7v7

i can also upload a lot more things different ways to prove if what I provided is not enough. Also I would like to add the amount was .000979 I tried to include it earlier but it kept saying include an amount so I put the value in Canadian. Thank you for your help and keep proving the great support you do casinoguru.

Dear mnourbakash,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you might do right now is to be patience. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Hello, mnourbakash

Sorry about your issue.

Please kindly let us know if your issue was resolved. Otherwise - please specify the disputed transaction ID.

Thank you in advance!

Kind regards

Dear mnourbakash,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

I would like to ask IceCasino to clarify the situation with the player's deposit.

I just wanted to thank casino.guru for giving us the opportunity to voice our complaints and going even further to actually fix the issue. So far 1/2 complaints dealt with. And I’m confident this complain will get solved. Eventually but I believe this site is the sole reason the first issue got fixed and this one will also get fixed.

Dear mnourbakash

You currently have 30 CAD on your account balance.

Please kindly let us know if the issue is resolved, otherwise please specify the disputed transaction ID within the Transaction History of your casino profile.

Kind regards

If I didn’t pursue it and come to this site you would’ve kept my money. Id like to withdrawal my funds immediately. Also what happened to the bonus I should’ve got. And what changed, the app where I send my btc confirmed you received the funds. All the info you had already gotten from me in the email 25 hours after I deposited, which is one hour after the 24 you made me wait. Swear words just show a lazy mind and I’m an adult so I just deleted a lot of my post. I’m speechless. Much appreciate it again Casino.guru. That’s two for two. Much respect if it wasn’t for you these thieves would get away with so much more. If I had more free time I’d put it to getting ice and vulkan vegas license revoked. I’m not wasting another thought on this. Again casino .guru much respect for everything you guys provide to the little guys.

Also I’m not kindly doing anything for you guys don’t bother with trying to be polite and have proper etiquette after all the rudeness showed and done to me. It’s people like you ice vulkan vegas that make talk cheap.

Thank you mnourbakash for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick