IceCasino - Player wishes to close his casino account.

I WANT YOU TO DELETE MY ACCOUNT FROM YOUR SHOP

Hello!

20:11

Why do you want to delete the account?

20:12

YOUR SHOPPING DISAPPEAR FROM MY COMPUTER

ΕΙΣΤΕ ΑΠΑΤΕΩΝΕΣ

Please clarify.

20:13

YOU ARE FRAUDS

απατεωνεσ μου φαγατε τα χρηματα σασ κλεισω

Hello! Unfortunately, there are no operators speaking your language. I can provide you help in English. You may use a translator or write in your native language as well.

19:40

Scammers, you ate my money, I close

We are completely honest and fair licensed club.

19:41

Please provide me with more details about your concern.

19:41

Are you in the chat?

19:43

Weekly bonus

i

T&C

bonus_balance

deposit bonus from 10 to 90%!

1

d

06

h

:

16

m

:

24

s

DEPOSIT

REFUSE BONUS

σασ κατεθεσα 35ε και δεν μου δωσατε το μπονουσ

I deposited 35e and you didn't give me the bonus

deposit bonus from 10 to 90%!

Let me take a look, and I will get back to you.

19:44

Thank you for waiting.

In order to receive bonus, you need to activate the desired bonus via the "Bonuses" section in your profile and then deposit the required amount.

As I see, at the time of the deposit, another bonus offer has been activated.

It is the reason you didn't receive bonus.

19:48

that's what I did if the casino crashed yours what's my fault???

be trustworthy

you are such a fraud to eat me 30e

that's what I did if the casino crashed yours what's my fault???

Could you please provide me with a screenshot showing the issue?

19:52

Are you in the chat?

19:54

ιψε.png (131.8 KB)

ιψε ψαζινο.png (590.5 KB)

It was the bonus when I made the deposit

As I have mentioned, In order to receive bonus, you need to activate the desired bonus via the "Bonuses" section in your profile and then deposit the required amount.

If the bonus offer hadn't been activated prior to depositing, you won't receive the bonus, unfortunately.

19:58

you got the money but you didn't credit the bonus,

We are completely honest and fair licensed club.

20:15

We are sorry about the situation.

20:15

GIVE ME A BONUS 30E I DON'T TRUST YOU

You should activate the bonus and then make a deposit.

20:18

PLEASE REMOVE YOUR CASINO FROM THE MAO COMPUTER NOW

You should activate the bonus and then make a deposit.

We cannot remove it from your computer.

20:19

PLEASE REMOVE YOUR CASINO FROM THE MAO COMPUTER NOW

It is a website.

20:20

It cannot be removed from your computer.

20:20

I WANT YOU TO DELETE MY ACCOUNT FROM YOUR SHOP

Hello!

20:11

Why do you want to delete the account?

20:12

YOUR SHOPPING DISAPPEAR FROM MY COMPUTER

ΕΙΣΤΕ ΑΠΑΤΕΩΝΕΣ

Please clarify.

20:13

YOU ARE FRAUDS

απατεωνεσ μου φαγατε τα χρηματα σασ κλεισω

Hello! Unfortunately, there are no operators speaking your language. I can provide you help in English. You may use a translator or write in your native language as well.

19:40

Scammers, you ate my money, I close

We are completely honest and fair licensed club.

19:41

Please provide me with more details about your concern.

19:41

Are you in the chat?

19:43

Weekly bonus

i

T&C

bonus_balance

deposit bonus from 10 to 90%!

1

<

2

>

ΕΙΣΑΣΤΕ ΝΟΥΜΕΡΑ ΚΛΕΙΣΤΕ ΤΟ ΛΟΓΑΡΙΑΣΜΟ ΤΩΡΑ

ENTER NUMBER CLOSE ACCOUNT NOW

ENTER NUMBER CLOSE ACCOUNT NOW

ENTER NUMBER CLOSE ACCOUNT NOW

ENTER NUMBER CLOSE ACCOUNT NOW

ENTER NUMBER CLOSE ACCOUNT NOW

To block your account, you need to send a corresponding request to our email support@vulkanvegas.com. In the email, you have to specify that you want to block your account and provide the following information:

Name and surname, specified by registration;

Reason for the decision to block your account;

Do you want your account to be blocked with the possibility of further unlocking or without it (permanently)?

We also draw your attention that your account balance has to be voided for a successful blocking.

The email should be sent from the address specified in your profile.

20:32

IF YOU WANT A MINOR TO LOCK HIM I WILL

Do you have any other questions?

20:33

To block your account, you need to send a corresponding request to our email support@vulkanvegas.com. In the email, you have to specify that you want to block your account and provide the following information:

Name and surname, specified by registration;

Reason for the decision to block your account;

Do you want your account to be blocked with the possibility of further unlocking or without it (permanently)?

We also draw your attention that your account balance has to be voided for a successful blocking.

The email should be sent from the address specified in your profile.

Is there anything else I can help you with right now?

20:34

ΥΕΣ+

ΕΙΣΤΕ ΝΟΥΜΕΡ

WHAT CAN YOU DO DE

ΕΙΣΤΕ ΑΠΑΤΕΩΝΕΣ

From: IceCasino <info@info.icecasino.com>

Sent: Saturday, December 24, 2022 2:39 PM

To: k****al1@hotmail.com <k****al1@hotmail.com>

Subject: 💰We’ve got big news!

Dear kostas2260 ,

Thank you very much for submitting your complaint. When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings IceCasino,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support@icecasino.com (you can CC me petronela.k@casino.guru in the copy) and keep me informed about any further developments. Thank you in advance.

Best regards,

Petronela

Hello,

We'd like to confirm, the account was permanently blocked.

Kind regards

Perfect. Thank you very much, IceCasino team, for your assistance.

Dear kostas2260,

Do I have your permission to mark this complaint as resolved, or is there anything else we could try to help you with?

επιλυμένο

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, kostas2260, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru