The player from Germany was barred access to the casino due to alleged gambling addiction after making two deposits. We closed the complaint because the player stopped responding.
IceCasino - Player was banned in the casino due to supposed gambling addiction.
Amount: €25
IceCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
Public
Public
9 months ago
Translation
I was arbitrarily locked out today. Upon inquiry, the reason given was that I have a gambling addiction. Yesterday, I was allowed to deposit my 15 euros and today my 10 euros, but then I was kicked out and locked out while playing. I hadn't played for a few weeks prior to this. Very classy move!
I no longer trust Vulkan Vegas and Verde Casino as all three are part of the same club.
I don't care about the money, but I want it to be public knowledge how customers are being treated.
Automatic translation:
Public
Public
9 months ago
Dear Zion777,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with IceCasino.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise how long were you a player of the casino and when exactly was your account blocked?
Is there any balance left on your casino account? Was your account in the casino verified?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
9 months ago
Translation
I can only guess, I think I've been playing there for +/- about 2 years.
Yesterday evening I played for 15 euros and again this morning for 10 euros including a bonus.
There was no real money left. From the initial bonus of 20 euros, I think I was somewhere around 30 at the time of the ban, but that's an estimate.
My account has been verified for a very long time.
In any case, I find it strange that I was only allowed to make a deposit and was subsequently blocked. Hadn't played in 6 weeks before. Then they could have blocked me there instead of grabbing the few euros and then simply excluding me without warning and in the middle of the game.
Edited
Automatic translation:
Public
Public
9 months ago
Could you please send me the screenshot or the email with the explanation you were given by the casino?
Please send this information to my email at tomas@casino.guru
Do I understand correctly your accounts in Vulkan Vegas and Verde Casinos were blocked due to gambling problem issues?
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