HomeComplaintsIceCasino - Player's withdrawal was blocked and the account was closed.

IceCasino - Player's withdrawal was blocked and the account was closed.

Amount: €3,400

IceCasino
Safety Index:Very high
Submitted: 24 Aug 2023 | Case closed : 08 Sep 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Germany deposited and played 500 Euros at IceCasino, won over 3400€ but was blocked by the site without a given reason. The player did not respond to our questions and comments, so we rejected the complaint.

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1 year ago
Translation

I deposited and played 500 Euros at icecasino, getting a bit over 3400€ in real money without a bonus. Now, the site has blocked me without giving any reasons. I had been registered with the site for less than two weeks. My account had already been verified.

Automatic translation:
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1 year ago

Dear guentherspielt52,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you made any successful withdrawals from this casino before?

Do I understand correctly that you successfully passed KYC verification?

Have you contacted customer support regarding your account blocking? Have you received any email from the casino explaining why your account was blocked?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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1 year ago

Hello all

Exactly the same scheme used as within https://casino.guru/icecasino-player-s-account-is-inaccessible

The player violated the Bonus T&Cs, and was postponing the free games.

We are kindly asking the player to return the amount of 73 314.70 euro, that was gained via the violation of the rules.


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1 year ago

Dear guentherspielt52,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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