The player from Portugal requested a withdrawal, but it hasn't been processed. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
IceCasino - Player’s withdrawal has been delayed.
Amount: €150
IceCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Good afternoon,
I'm having problems withdrawing the €150 I won.
It was the first time I cashed out at this casino.
I ordered by bank transfer and the current status is always "incomplete"… I have all the documents validated.
The balance is still available.
Please thank you for your help,
Grateful
Maria F*** P*** C***
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Dear Maria,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Before we move forward, could you please clarify when exactly you requested this withdrawal?
Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
2 years ago
Translation
I made a new order and it is in the "incomplete" state and has all documents attached and validated.
I thank
Automatic translation:
Public
Public
2 years ago
Maria, could you please clarify when exactly you requested this withdrawal?
Public
Public
2 years ago
Hello,
According to our records, the transaction was completed on 19.05.2022 21:05:19 (UTC)
Dear Maria, have you received the funds?
Kind regards
Public
Public
2 years ago
Hello everyone,
Thank you IceCasino for your assistance.
Maria, could please advise if you have received the withdrawal? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.
