The player from Greece has requested a withdrawal. Unfortunately, the payment seems to be delayed. Player’s complaint has been resolved successfully.
IceCasino - Player’s withdrawal has been delayed.
Amount: €800
IceCasino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I have made a withdrawal request and while I have made a successful identification the money is 800 and 300 euros.
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2 years ago
Dear Πασχάλης,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal requested and if you’ve accumulated your winnings with or without an active bonus? Do I understand correctly that your winnings were capped/reduced?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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2 years ago
Translation
One month for the withdrawal to be approved and two weeks I wait but still nothing. It is my first withdrawal so maybe for that.
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2 years ago
Hello Πασχάλης
Apologies for the delay with the withdrawals. It should be resolved within 48 hours.
In case the requests fail - please kindly make a new request via bank transfer or alternative withdrawal methods.
Thank you for understanding
Kind regards
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2 years ago
Translation
How do I make a new request once the money does not appear on the site? Not even the 800 euros they have for so long
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2 years ago
Translation
The request was accepted by you just the first 800 euros have not been credited to the account and it has been a long time
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2 years ago
Dear Πασχάλης,
Could you please advise when exactly was the withdrawal of €800 requested and processed? Which payment method you have opted for to receive your winnings, please?
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2 years ago
Dear Πασχάλης
We have checked your account, looks like there are no more pending withdrawals.
Can you confirm, please?
Thanks
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2 years ago
Translation
Settlement of the topic. Thank you very much
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Πασχάλης, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
