The player from Germany is criticizing maximum cash out from bonus play. The player complained about the review and not that his winnings were capped, therefore we rejected this complaint.
IceCasino - Player’s winnings have been capped.
Amount: €200
IceCasino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
IceCasino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
The following comment was written under my rating.
However, my just over 500 € were only converted to 300 €.
so something is not right here at all!
I would like an opinion from the casino. Many Thanks
Automatic translation:
Public
Public
2 years ago
Dear CasinoDino,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the bonus T&Cs to the Welcome offer and I found this:
"6. Max transfer for money bonus is x5 from the bonus amount received"
The casino representative might have just missed that. However, rest assured that it is not unfair for casinos to set a maximum cashout for their bonuses. In fact, it is very common and if the casino capped your winnings in accordance with the T&Cs, there is not much more we could do. Please, let me know if there is anything else I could help you with.
Looking forward to hearing from you.
Best regards,
Kristina
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Public
2 years ago
Translation
I'm aware of that, I didn't complain to the casino at the time either. I just think it's wrong that people are lying under my comment and thereby deceiving other players, I would therefore ask the casino to delete the comment.
Automatic translation:
Public
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2 years ago
Thank you very much for your clarification, CasinoDino. Unfortunately, since this complaint is about the review and not about the problem with capped winnings, we are rejecting this complaint as unjustified. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
