IceCasino - Player's struggling to withdraw her winnings.

They keep making me do a withdrawl every 2 days and now it's day 9. Every robot/ customer service agent has said different stories i have all the screen shots. They lie and after reading the reviews I am not alone in this . They need to be shut down

Dear AveryH,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that your withdrawal requests are being canceled?

Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello AveryH

Sorry you've faced issues.

The transaction 7e5053aa-8156-4046-abef-c906561f8f7c has been confirmed by the casino at 27.07.2022 04:46:38 (UTC) and is now being processed by the payment provider.

The previous one was rejected by your bank.

In case this transaction fails again, we suggest using alternative withdrawal methods.

Thank you!

Kind regards

Dear AveryH,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.