IceCasino - Player's deposit has not been processed.

On 10/31, I mistakenly made a deposit of 5,000 yen from the bank without entering the designated number.

After that, about 4 or 5 times, I told the customer that I had made a payment with the wrong information, and submitted the payment details.

But still no payment or refund.

If this isn't a scam, I'd love to hear what the scam is.

Dear gussan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If you sent the deposit incorrectly and it has not been credited to your casino account, the only thing I would recommend is contacting your bank or payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied, but your bank will hopefully be able to trace the transaction and return the funds.

Thank you very much for your understanding.

Best regards,

Kristina

Dear gussan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.