IceCasino - Player’s deposit has never been credited to her casino account.

Έκανα κανονικά κατάθεση όπως έκανα πάντα μπήκαν τα χρήματα μέσα κανονικά η επόμενη κατάθεση που έκανα εξαφανίστηκαν τα χρήματα μιλάω μαζί τους μου λένε να κοιτάξω στις συναλλαγές μου κοιτάω βλέπω ότι η κατάθεση μου έχει απορριφθεί παρόλο που τα χρήματα έχουν αφαιρεθεί από την τράπεζα μου τους το λέω αυτό μου ζητάνε να τους στείλω αποδεικτικό ότι τραβήχτηκαν τα χρήματα τους στέλνω το στιγμιοτυπο οθόνης της τράπεζας μου μου λένε ότι θα το διευθετήσουν θα μου στείλουν e-mail και τα σχετικά και τίποτα καμία φωνή καμία ακρόαση δεν το έχω ξαναδεί αυτό ποτέ σε καζίνο να φοβάσαι να κανείς κατάθεση μη σου κλέψουν τα χρήματα απαράδεχτοι

Dear nnswthph7s,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise which payment method you opted for? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear nnswthph7s,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.