IceCasino - Player's account was blocked.

Hello, I wanted to describe the unpleasant situation that happened to me at Ice Casino. My account has been unjustifiably blocked under the pretext of suspicious activity. I asked for evidence of what the suspicious activity was, unfortunately I did not receive them, I have screenshots that I can send to an e-mail from the conversation with the support lady who did not want to give me more information and did not provide me with evidence why the account was blocked. I am asking for help in solving the complaint. Regards

Dear Tomikaro1234,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with IceCasino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise how long were you a player of the casino and when exactly was your account blocked? What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer) Did you achieve your current balance with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Tomikaro1234

The account was blocked according to T&Cs of the casino:

"13.5 The Company may terminate Your Account, -including your username and password, - immediately without notice:

13.5.1. if for any reason we decide to discontinue to provide the services in general or specifically to you;"

Can you please clarify, what 1000 PLN are you referring to? Since the balance of your account is 0 (zero)?

Thank you in advance!

Kind regards

I thought it was about PLN 1,000 deposit.

I'm most interested in who issued the licenses to you, how do you close your accounts without success, greetings 🙂

I am asking you to close this case because I can't do anything as there is such a point in the regulations.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with any online casino. We are here to help.