IceCasino - Player’s account has been closed without reason.

Hello,so last week out of nowhere ice casino decided to block my account, i wasnt able to deposit, play or even withdraw at first, after message from them asking me about another type of document i sent them, and they answered me they checked all and now i cant no longer play at their casino or deposit money, i have to withdraw all my funds and they will delete my account, whenever i asked them about why they just said they can do it do they did it without giving any reason.

Dear Jerr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.

Please let me know if there is any additional information that I have overlooked, but I’m afraid we'll recommend you withdraw your payout from the casino. After your account is closed, I strongly recommend against opening a new account in the casino as well. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Tomas

Hello,

We'd like to confirm, all the money was paid out.

Kind regards

Thank you very much for the update, to the IceCasino representative.

Dear Jerr,

Could you please confirm the payout reached your bank account? May we consider the issue resolved?

Yes it has reached my account, with withdraw there wasnt any problem at all

Dear Jerr,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you and IceCasino for your cooperation.

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru