Dear Jerr,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Please let me know if there is any additional information that I have overlooked, but I’m afraid we'll recommend you withdraw your payout from the casino. After your account is closed, I strongly recommend against opening a new account in the casino as well. I wish I could be of more help. Thank you in advance for your reply and understanding.
Best regards,
Tomas
Dear Jerr,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Please let me know if there is any additional information that I have overlooked, but I’m afraid we'll recommend you withdraw your payout from the casino. After your account is closed, I strongly recommend against opening a new account in the casino as well. I wish I could be of more help. Thank you in advance for your reply and understanding.
Best regards,
Tomas