The player from Germany won €700 at IceCasino and uploaded their verification data, but their account got blocked after 1-2 days. After a closer examination, we ended up rejecting this complaint as unjustified.
The player from Germany won €700 at IceCasino and uploaded their verification data, but their account got blocked after 1-2 days. After a closer examination, we ended up rejecting this complaint as unjustified.
The player from Germany won €700 at IceCasino and uploaded their verification data, but their account got blocked after 1-2 days. After a closer examination, we ended up rejecting this complaint as unjustified.
Hello,
I won €700 at icecasino and uploaded my data to verify, suddenly I was blocked after 1-2 days!!
When I try to log in I get the following:
Oops! This user is blocked.
Please help me!
Greetings!
Dogus C****
Hallo,
Ich habe bei icecasino 700€ gewonnen und meine Daten hochgeladen zum verifizieren, plötzlich wurde ich nach 1-2 Tagen geblockt!!
Wenn ich mich einloggen möchte kommt folgendes:
Hoppla! This User is blocked.
Bitte helfen sie mir!
Vielen Grüße!
Dogus C****
Dear dogusce6700,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Dear dogusce6700,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Hello, I registered on June 8th, 2023 and successfully uploaded my data, ID, etc., I was waiting for the confirmation of the verification.
I only played slot machines at the provider ICECasino!
Winnings were actually accumulated without a bonus. I redeemed a 100% bonus but won with real money, then I had a lot of money in my account and was able to deactivate the bonus immediately without having to wager it!!
Suddenly I get up this morning and my account is blocked! ( whoops, this user is blocked)
I would be happy if you could help me!
Best regards
dogus
Hallo, ich habe mich ca am 08.06.2023 registriert, und meine Daten, Ausweis usw erfolgreich hochgeladen, ich habe auf die Bestätigung des Verifizierung gewartet.
Ich habe nur Spielautomaten gespielt bei dem Anbieter ICECasino!
Gewinne wurden eigentlich ohne bonus angesammelt. Ich habe einen 100% Bonus eingelöst aber mit echtgeld gewonnen, dann hatte ich Menge Geld auf Konto und konnte das Bonus sofort deaktivieren ohne das ich umsetzen muss!!
Plötzlich stehe ich heute morgen auf und mein Konto ist geblockt! ( hoppla, this User is Blocked)
Ich würde mich freuen wenn sie mir weiterhelfen können!
Mit freundlichen Grüßen
Dogus
This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.
Hello ICECasino,
I don't know the email address except my real email:
1) dogu**e6700@gmx.de
but what does that have to do with the email address?
I deposited real money and got myself verified and also won real money! I would be happy if I can pay out my €700 because I've already gambled away a lot.
thank you very much 🙂
Hallo ICE Casino,
die Email Adresse sind mir nicht bekannt außer meine echte email :
1) dogu**e6700@gmx.de
aber was hat das mit den email Adresse zu tun?
ich habe echtgeld eingezahlt und mich auch verifizieren lassen und habe auch echtgeld gewonnen! Würde mich freuen wenn ich meine 700€ auszahlen kann da ich schon sehr viel verspielt hab .
vielen danke 🙂
Please keep remaining accounts closed except keep my real account (1) active.
1) dogu**e6700@gmx.de !!!! (1)
2) ce**98@gmx.de
3) dogusc**in98@web.de
4) dogusc**in1234@web.de
Bitte restliche Konten geschlossen halten außer meine echte Konto (1) aktiv halten.
1) dogu**e6700@gmx.de !!!! (1)
2) ce**98@gmx.de
3) dogusc**in98@web.de
4) dogusc**in1234@web.de
Could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbours has opened an account from the same IP address or device as yours or using your email address?
Could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbours has opened an account from the same IP address or device as yours or using your email address?
I really do not know it.
We are 5 brothers at home, it could well be possible that they play with the provider! As I said, keep the other accounts closed and keep mine active.
I did nothing wrong, deposited real money & won real money.
i really need the money
Best regards
dogus
Ich weiß es wirklich nicht.
Wir sind 5 Brüder zuhause, könnte auch gut möglich sein das die Bei dem Anbieter spielen! Wie gesagt , die anderen Konten geschlossen halten und meine aktiv halten.
ich habe nichts falsches gemacht, habe echtgeld eingezahlt & echtgeld gewonnen.
ich brauche das Geld wirklich
Mit freundlichen Grüßen
Dogus
Please find out if any of your brothers has also an account with this specific casino. This information is essential in order to proceed with your case.
Please find out if any of your brothers has also an account with this specific casino. This information is essential in order to proceed with your case.
Dear dogusce6700
Are all of your 4 brothers named Dogus?
Were they all born in 1998?
Thank you in advance!
Best regards
Dear dogusce6700
Are all of your 4 brothers named Dogus?
Were they all born in 1998?
Thank you in advance!
Best regards
No, but it's also quite possible that I was previously registered with you and forgot my data, so I registered again.
where is the problem? I deposited real money and won real money.
I really need the money, please!
Best regards
Nein , aber kann auch gut möglich sein dass ich früher bei ihnen registriert war und meine Daten vergessen hab deswegen mich neu registriert hab.
wo ist das Problem? Ich habe echtgeld eingezahlt, und echtgeld gewonnen.
ich brauche das Geld wirklich, ich bitte sie!
Beste Grüße
Dear dogusce6700,
I believe you fail to grasp the seriousness of the situation at hand. The casino has identified multiple accounts linked to yours. Unless you provide a detailed explanation regarding their creation and the reasons behind it, our ability to assist you will be limited.
Dear dogusce6700,
I believe you fail to grasp the seriousness of the situation at hand. The casino has identified multiple accounts linked to yours. Unless you provide a detailed explanation regarding their creation and the reasons behind it, our ability to assist you will be limited.
Hello,
I used to register on icecasino, but since I keep changing my email addresses and I couldn't access the old accounts, I had to create new accounts on iCE Casino.
I didn't know it could be problematic. I would be happy if I could continue playing on my current ice casino account and be able to pay out my money promptly!🙂
I would be very happy if you could help me!
Best regards
dogus
Hallo,
ich habe mich früher auf icecasino registriert, aber da ich ständig meine email Adressen wechsel und ich auf die alten Konten nicht mehr zugriffen konnte, musste ich neue account auf iCE Casino erstellen.
ich wusste nicht das es problematisch sein konnte. Ich würde mich freuen wenn ich auf mein aktuelles ice casino Konto weiterspielen darf und mein Geld auch zeitnah auszahlen kann!🙂
Würde mich sehr freuen wenn sie mir helfen können!
Viele Grüße
Dogus
Just because I don't respond the very next day doesn't mean I'm unwilling to assist you. You may have noticed the timer in the top right corner, which allows each party involved seven days to reply. While we strive to provide prompt responses, please understand that we handle over 600 complaints simultaneously, necessitating thorough investigation and analysis for each case. Sending daily messages will not expedite the process; in fact, it may have the opposite effect.
We consistently advise our players to reactivate their previous accounts. Creating new accounts whenever you lose access to your email address violates one of the fundamental rules of online casinos, which permits each player to have only one account. Could you please advise if your accounts were active simultaneously or of you redeemed any bonuses on those accounts?
Just because I don't respond the very next day doesn't mean I'm unwilling to assist you. You may have noticed the timer in the top right corner, which allows each party involved seven days to reply. While we strive to provide prompt responses, please understand that we handle over 600 complaints simultaneously, necessitating thorough investigation and analysis for each case. Sending daily messages will not expedite the process; in fact, it may have the opposite effect.
We consistently advise our players to reactivate their previous accounts. Creating new accounts whenever you lose access to your email address violates one of the fundamental rules of online casinos, which permits each player to have only one account. Could you please advise if your accounts were active simultaneously or of you redeemed any bonuses on those accounts?
Hello,
No, the old accounts were inactive, i.e. hardly played. As I said, I forgot the data, couldn't remember which login data I had. But earlier on the accounts I also liked redeeming bonus codes, the popular "Twitter Bonus Codes" mostly 80-100% deposit codes.
With the new account, now that I won, I was active. I also made several deposits there, now that I won the money, I had also redeemed a Twitter bonus, but the winnings came immediately so I did NOT have to wager and I had "REAL MONEY" and then immediately deactivated the bonus.
I would be happy if I could finally pay out my money!🙂
Best regards
dogus
Hallo,
Nein, die alten Konten waren unaktiv, also kaum gespielt. Wie gesagt, Ich habe die Daten vergessen, konnte mich nicht erinnern welche login daten ich hatte. Aber früher auf den Konten habe ich auch gerne bonuscodes eingelöst, die beliebten " Twitter bonus Codes " meistens 80-100% Einzahlung-Codes.
Bei der neuen Account , also jetzt wo ich gewonnen hab, da war ich aktiv. Habe auch mehrere Einzahlungen dort getätigt, jetz wo ich das Geld gewonnen hab, hatte ich auch einen Twitter - Bonus eingelöst, aber die Gewinne kamen sofort sodass ich NICHT umsetzen musste und ich " ECHTGELD hatte " und dannach das Bonus sofort deaktiviert hab.
Würde mich freuen wenn Ich endlich mein Geld auszahlen kann!🙂
Beste Grüße
Dogus
I have reactivated my icecasino by agreeing that my balance of 700 euros will be deleted.
so thanks for your NOT help.
COMPLAINT CLOSED UNSUCCESSFULLY 😉
Ich habe mein icecasino wieder reaktiviert indem ich zugestimmt hab das mein Guthaben 700euro gelöscht wird.
also danke für eure NICHT Hilfe.
BESCHWERDE UNERFOLGREICH GESCHLOSSEN 😉
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
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