The player from Germany won €700 at IceCasino and uploaded their verification data, but their account got blocked after 1-2 days. After a closer examination, we ended up rejecting this complaint as unjustified.
IceCasino - Player’s account has been blocked.
Amount: €700
IceCasino
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hello,
I won €700 at icecasino and uploaded my data to verify, suddenly I was blocked after 1-2 days!!
When I try to log in I get the following:
Oops! This user is blocked.
Please help me!
Greetings!
Dogus C****
Edited by a Casino Guru admin
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1 year ago
Dear dogusce6700,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Translation
Hello, I registered on June 8th, 2023 and successfully uploaded my data, ID, etc., I was waiting for the confirmation of the verification.
I only played slot machines at the provider ICECasino!
Winnings were actually accumulated without a bonus. I redeemed a 100% bonus but won with real money, then I had a lot of money in my account and was able to deactivate the bonus immediately without having to wager it!!
Suddenly I get up this morning and my account is blocked! ( whoops, this user is blocked)
I would be happy if you could help me!
Best regards
dogus
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1 year ago
Translation
Hello ICECasino,
I don't know the email address except my real email:
1) dogu**e6700@gmx.de
but what does that have to do with the email address?
I deposited real money and got myself verified and also won real money! I would be happy if I can pay out my €700 because I've already gambled away a lot.
thank you very much 🙂
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1 year ago
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I would be happy if you helped me! I depend on the money, I have a family.
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1 year ago
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Can I submit the withdrawal request? I want my €700 paid out!
Best regards
dogus
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1 year ago
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Please keep remaining accounts closed except keep my real account (1) active.
1) dogu**e6700@gmx.de !!!! (1)
2) ce**98@gmx.de
3) dogusc**in98@web.de
4) dogusc**in1234@web.de
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1 year ago
Could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbours has opened an account from the same IP address or device as yours or using your email address?
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1 year ago
Translation
I really do not know it.
We are 5 brothers at home, it could well be possible that they play with the provider! As I said, keep the other accounts closed and keep mine active.
I did nothing wrong, deposited real money & won real money.
i really need the money
Best regards
dogus
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1 year ago
Translation
Good morning,
When can I request a withdrawal and regain access to my ICE Casino account?
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1 year ago
Please find out if any of your brothers has also an account with this specific casino. This information is essential in order to proceed with your case.
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1 year ago
Translation
Hello, yes right, 1 brother also has an account at ICE Casino, but in his name!
Best regards
dogus
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1 year ago
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I'm still waiting for help! I should get my 700€! I need the money!
I deposited real money and won real money!
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1 year ago
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Hello, how are things? When can I pay out
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1 year ago
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Good morning,
please reply, @petronela @IceCasino!
Best regards
dogus
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1 year ago
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It's a shame that they keep my money!!! @IceCasino
Edited
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1 year ago
Dear dogusce6700
Are all of your 4 brothers named Dogus?
Were they all born in 1998?
Thank you in advance!
Best regards
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1 year ago
Translation
No, but it's also quite possible that I was previously registered with you and forgot my data, so I registered again.
where is the problem? I deposited real money and won real money.
I really need the money, please!
Best regards
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1 year ago
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Good morning,
Is there any news when I can withdraw my money?
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1 year ago
Dear dogusce6700,
I believe you fail to grasp the seriousness of the situation at hand. The casino has identified multiple accounts linked to yours. Unless you provide a detailed explanation regarding their creation and the reasons behind it, our ability to assist you will be limited.
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1 year ago
Translation
Hello,
I used to register on icecasino, but since I keep changing my email addresses and I couldn't access the old accounts, I had to create new accounts on iCE Casino.
I didn't know it could be problematic. I would be happy if I could continue playing on my current ice casino account and be able to pay out my money promptly!🙂
I would be very happy if you could help me!
Best regards
dogus
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1 year ago
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Good morning When can I pay out?
why is nobody helping me here?
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1 year ago
Just because I don't respond the very next day doesn't mean I'm unwilling to assist you. You may have noticed the timer in the top right corner, which allows each party involved seven days to reply. While we strive to provide prompt responses, please understand that we handle over 600 complaints simultaneously, necessitating thorough investigation and analysis for each case. Sending daily messages will not expedite the process; in fact, it may have the opposite effect.
We consistently advise our players to reactivate their previous accounts. Creating new accounts whenever you lose access to your email address violates one of the fundamental rules of online casinos, which permits each player to have only one account. Could you please advise if your accounts were active simultaneously or of you redeemed any bonuses on those accounts?
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1 year ago
Translation
Hello,
No, the old accounts were inactive, i.e. hardly played. As I said, I forgot the data, couldn't remember which login data I had. But earlier on the accounts I also liked redeeming bonus codes, the popular "Twitter Bonus Codes" mostly 80-100% deposit codes.
With the new account, now that I won, I was active. I also made several deposits there, now that I won the money, I had also redeemed a Twitter bonus, but the winnings came immediately so I did NOT have to wager and I had "REAL MONEY" and then immediately deactivated the bonus.
I would be happy if I could finally pay out my money!🙂
Best regards
dogus
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1 year ago
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I have reactivated my icecasino by agreeing that my balance of 700 euros will be deleted.
so thanks for your NOT help.
COMPLAINT CLOSED UNSUCCESSFULLY 😉
Edited
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1 year ago
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
