A player from Germany, a frequent user of ICE Casino, has found that she is unable to log in for the past two days, receiving a message saying 'This user is blocked.' Chat support has not provided a reason for the block. She suspects this is because of her recent winnings. She requests that her logging-in ability be reinstated. The complaint was closed as the player stopped responding.
IceCasino - Player's access has been blocked without reason.
Amount: ??
IceCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
Public
Public
8 months ago
Translation
Hello,
I have been a longstanding player at ICE Casino. However, for around two days, I have been unable to log in. The casino did not give any prior notice, and when I attempt to log in, the message "This User is blocked" simply appears.
This is the same situation that happened with their partner casino, VulcanVegas. (A complaint has already been made and is still ongoing.)
The Chat Support does not provide any information regarding the reason for the block.
Given that I have also made some good winnings at this casino, there's a suspicion that users who are particularly lucky are not desired and are therefore simply blocked without prior notice. This incident needs to be investigated.
A casino with a rating of 10/10 should maintain a different approach towards their regular players. This rating is simply untenable!!
- I do not have any balance in the casino
- Nor do I have any pending payouts
Please reinstate my ability to log into the casino. There is no reason for this block!
Automatic translation:
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8 months ago
Hello calvinklein83,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if you had any real money balance left on your casino account when it got closed? If yes, did you receive any money from the casino since? Did the casino provide same reasons as Vulcan Vegas Casino?
Looking forward to your answer.
Regards,
Nick
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8 months ago
Translation
No.. I have no balance in the casino.
This complaint should cause me to be able to log in or play again.
Automatic translation:
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8 months ago
Hello calvinklein83,
Unfortunately if you had no real money balance left on your account, the casino has right to terminate it without any reason given. If you would have money there, we would be able to help you out but in such case, the casino did nothing wrong.
Is there anything else we could assist you with?
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