IceCasino - Player has not received his withdrawal.

I don't know what rating method you use to rate icecasino, I just know that this casino has several complaints and the only place it has a good rating is here. I'm trying to withdraw my money and I can't. here are the prints of the site, I hope you help me, and that you don't collaborate for this site to steal more people, because when they publish a good evaluation they are inducing people to make deposits on this site.

Dear andrezinhoss247,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I see that you have been waiting for your withdrawals for about 2 days. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

I inform you that the amount was transferred to my account, but my balance was 486.06 and the amount withdrawn was 400, but in my account a balance of 6.00 reais appeared, that is, 80.00 reais disappeared. I understood nothing!!

Thank you for your reply, andrezinhoss247. I would like to emphasize that many banks or payment providers charge transaction fees and/or currency exchange fees which could lead to a lower amount of funds being transferred to your payment method.

Have you accumulated your winnings with or without an active bonus?

Have you tried contacting the casino for an explanation? could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hello,

The player received 400 BRL, the commission was applied, since the deposit was not wagered (80 brl). (The player was warned about the commission, and agreed to it).

Thus, the total amount that was deducted from the player's account is 480 BRL.

Hope this clarifies.

Kind regards

Dear andrezinhoss247,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It has been resolved, thank you all for your cooperation and assistance.

Awesome news, andrezinhoss247. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.