IceCasino - Player claims that payment has been delayed.

Hi I register to the website deposited 3 times and I’ve been waiting more than 2 days which it’s shows in their policy and term that it’ll take not more than 2 days

I have 2 kids I have bills to pay I don’t know how long I have to wait

I’m a working professional I work for orthodontist assistant I can provide all the legit paper work if they need why they make me wait so long?

i also provided all the files they ask for

I provided my ID

my letter of employment

proof of payment and ádress shown from both my bank account and my ID

As you can see all the proof I’ve provided( I have more but there’s limit to upload )

they rejected all my withdraw

I tried to withdraw the whole amounts but it shows in the increments of $500 and it got rejected

Please help

thank you

Dear vina,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi Kristina thank you so much for your help this morning I just received another email saying that they rejected my requested after everything that I have provided

please help they owe me $9.437 canadian

Dear vina

Please kindly refer to the e-mail that was sent to you in order to complete KYC.

Best regards

I did complete all the files uploading the website doesn’t even have anymore space for me to upload my files so

i just sent directly to their email and they still send me excuse about the files to upload I have them all sent out

while I’m waiting I’m playing at the other casino. Because other casino cash me out quick

This 1 take so long

I just uploaded more files and even send to the same thread they asked

in 1 email they say the have received everything and just finish the verification process and other email they just repeating email asking about the same files that I have provided

i Sent my my pic holding my Interac logo card with the name and full card no

and the picture of bank statement from my bank and the email showing the money has been deposited to their site

and they say it’s not suitable

what is suitable ? Can you guys show me

sample? When it comes to deposit they took my money in 1 minute and when I win

they giving me difficult time

when I gave them my whole life documents and they still not

satisfies? Do I need to consult this to my bank or to any lawyer ? Because I uploaded all the document necessary as they asked

is not possible out of all this documents are not suitable

they’re just looking for a way not to give me not money or what?

I can show you all the thread and conversation and all the files provided and you can be the judge if I provided all the things they’ve asked

I have no problem

This is what they’ve asked

We kindly ask you to upload the following documents in your profile on the 'KYC Verification' tab and contact us via online chat:

1) Screenshot of your bank/Interac account or photo of the card, where the holder's first and last name and account number will be visible.

2) Bank statement, showing the transfer via Interac to our site.

here I am

holding my bank/ Interac account or PHOTO of the CARD like its

written from their request ( where the holders first name and last name

and the card number will be visible )

with my name and my number all vissible

2 here is the proof of bank statements showing all the transfer to

their side ACCEPTED!! with their company name

GIGADAT.INC and ICE CASINO I have all forms

bank account my account, my account showing my name my adress

my face , and shows that it’s been accepted to their side with their logo their name and their company and they say is not suitable

pleasse help

Until how long until I can report them to curaçao gaming?

so here they checked all the documents they’ve accepted but in the email they said is not suitable?

I have a dress my complaint to

egaming curaçao website I hope ICE CASINO set their name right.

I came and play to have a good time

I didn’t know that they will give me a hard time I played at 888 casino and they give me my money within 24 hours not problem no questions. Sometime I lost 20k

but I keep playing slowly winning back is ok

but at least their fair and square

but I don’t know if I want to play in the casino that don’t even have structure and cheat people

please set this straight

hwre again I chat with them and they give me bunch of excuse and repeat themselves when you can see clearly says "files been successfully uploaded please kindly wait for approval "

and she just ended the chat

Hi I’m just giving you and update this morning they asking for my bank statement from my bank and I spoke to my bank and they give me all the things they asking for so I’m just waiting for the verification from them.

hi this is update that they have received and uploaded all the files so just wait for verification

Hi I’m here to give an update

day 7

they still haven’t check my files

Hi good

morning

day 8 they keep

asking for new documents instead of telling me from the beginning what they need

today they ask pay slip

from my work where

the source of the funds come from

and I have provided for them and they say they’re processing now

they keep

stalling and looking for something to not give people their rightful money

please help

they keep asking for new documents even the very personal one

and I have provided to them all

of it! This casino is a scam!! I will not give a review until I get my money to my account!! I have file a complaint to curaçaoegaming website and I can provide all the files they ask for! They just trying to steal your money!

I’ve been very patient! It’s been more than a week and every day they asking for either the same thing or ta new thing! They are a real scam and I will not suggest this place to anyone until

i see my winnings to my account!

I was waiting if my complaint went through I still see hope to this company and maybe still give them a decent review but after all those email asking me over and repeat same stuff over and over again I really think this casino is a scam!!

i morNing I’m giving an update that my Accor is verified

I’m just waiting for the funds hopefully it’ll come

quick

Hello,

According to our records, the player has already received 1500 CAD, some more transactions are being processed.

The rest of the requests will be approved according to T&Cs of the casino.

Kind regards

Yes I only get $1500 when should I expect the rest of the funds?

my starting balance only $9.343

they sent me 1500 yesterday and today my balance only $5000

so where is the $2843 goes?

Hello, according to our records, the player has received 5,843.00 CAD.

Kind regards

Yes

i have $3500 balance more to deposit to my account! Thank you !

I’ll be waiting for the rest !

ill be more confident to give a good ratings and try my luck in the casino again in the near future

Hello everyone,

Thank you both for your replies.

vina, do you currently have any pending withdrawals? If possible, please post here a screenshot of your withdrawal history.

Also, could you please advise if you accumulated your winnings with or without an active bonus? If you played with the bonus, please post here a link to the offer you activated. Thank you.

My remaining balance is $2000

but this morning I checked i only have $500

i don’t know where the rest goes

I accumulated my winnnings without bonuses

Dear vina,

if you could make us all a favor and access the payments history of yours.

There you would be able to find, that there are currently four (4) transactions in status "Processing". Which means, that the casino approved the transactions, money was deducted from the gaming account and is being processed by the PSP.

Hope this clarifies.

Ok I will do that

in my account shows only $500 left from the remaining of $2000

illl check if is in process

So it shows 2000 in progress my account are $0 and still not in my account I’ll be patiently waitinG

more confident with this ice casino and will give good reviews and keep playing and try my luck soon

I got all my winnings

thank you casino guru and ice casino

I just wished I Didn’t have to come here to resolve the problem but nonetheless I can say ice casino is a safe place to play and have fun !!

Dear vina,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru