Hustles Casino - The player's bank was charged multiple times by the casino.

I contacted this site with my concerns and complaints 4/3/23 when I first opened this account and deposit £50 via bank transfer 

My reasons was because this was not deposited and also on my transactions history page it was showing 12 other deposits of £50 all with different reference numbers and different types of deposits methods. Also was all done within seconds of each other … this would have been £600 they was going to take from my accounts 

I requested to have all 12 of these deposits cancelled as they was all pending and also cancel my original deposit and return to my account as per their cancellation policy 

I eventually got a very rude reply from support at usoft stating I have multiple accounts and that they have pre warned me of this in the past 

THIS IS ABSOLUTELY NOT TRUE .. I asked for this evidenced but they have since cancelled my access to the site and banned me. I have still not had any response as to why there was 12 deposits pending, all from the 4/3/23 all with in seconds of each other, with different deposits methods and different reference numbers (see attached for this evidence)

Usoft also stated that due to this my original deposit was not successful 

However since 4/3/23 when I was blocked from this account my original deposit of £50 has been cleared (see attached for evidence of this

I reported this to my bank account to have all 12 cancelled. I was advised by my bank to report this to fraud action 

Apart from one very rude email from Usoft I have not had any response to any of my emails I have sent to 

support@hustlescasino.com

complaints@xcm.cw

licensing@xcm.cw

clientservices@hustlescasino.com

Only reply which is a tilt Al lie about me having multiple accounts is from 

support@usoftgaming.com

Hello Kazza08969,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Hustles Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you ever play in the casino or just deposited there? When was the last time you spoke to the casino and what was it about? Did they forward any kind of evidence of multiple accounts?

Can you advise if there was actually any balance debited from your bank by the casino or was it all just pending?

Looking forward to your answer.

Regards,

Nick

i have still not received my £50 deposit that was cleared 6/3/23 after they block my account 4/3/23

i contacted this site straight away as this was not genuine

there was 12 pending deposits not made by me in the transaction history

all these pending deposits was all from different payment methods, had different reference numbers and was all made within minutes of each other

the only response have had from this site was a very angry and rude response stating I have multiple accounts and that they had previously warned me about this

this is totally untrue and after they sent this email they blocked my accounts

sunce then £50 has cleared in this accounts and has not been refunded

I will upload all the evidence I have for this account also see previous attachments

sincerely karen h*****

Thank you Kazza08969 for all the information provided.

Please understand that you will have to deal with your bank regarding the charges and not the casino. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on regarding your account closure due account multiplicity.

Wish you best luck resolving it.

Regards,

Nick

Hello Kazza08969,

I'm Michal, and I have taken over your complaint. Unfortunately, Hustles Casino has stated that they will not provide us with any information or discuss anything regarding your account with us.

I have no other choice but to direct you to contact the Curaçao Antillephone NV Gaming Authority at complaints@gaminglicences.com , certria@gaminglicences.com.

It's not the best licensing authority but it may have more options and tools to help players. Let me know if and how they replied at michal.k@casino.guru

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

I am sorry we could not be of more help on this occasion.

Kind regards,

Michal