The player from Brazil has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
Hotline Casino - Player’s withdrawal has been delayed.
Amount: $280
Hotline Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.0
Hotline Casino has a Safety Index of 5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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2 years ago
Translation
I opened an account at Casino hotline casino I made a deposit of 20usd I won 400% bonus I completed the rolover which was 2700usd and I finished the rolover with 217usd.to my disappointment when it came to withdrawing the options are neteller.biticoins vida and other wallets there .to make a deposit they accept everything to withdraw there is no way. and there is another to make a withdrawal through neteller I have to open an account and make a deposit from the neteller account of at least 20usd for me to make a withdrawal this is absurd I want to have the right to make my withdrawal through where I made the deposit.
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2 years ago
Dear HERNANE,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
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No, I haven't received it yet and I've already sent several emails to safetypay complaining and nothing has been resolved by them
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1 year ago
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I have not received it yet, I have already complained to safetypay and until today I have not received my money
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1 year ago
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Hi Kristina, you still haven't given me any answer about my chargeback or information about safetypay. What's going on? Are you going to return my money or not? nor being scammed by online casinos.
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1 year ago
Thank you for your reply, HERNANE. I apologize, but I don't understand how SafetyPay relates to the issue with Hotline Casino. Could you please elaborate?
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1 year ago
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Because that's where the casino hotline made my chargeback
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1 year ago
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Hi Kristina about my chargeback how is it nobody answered me you don't answer I don't get what's going on will I not get my money?
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1 year ago
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and for this reason that safetypay has to do with your Casino the hotlinecasino
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1 year ago
Did you ask for a deposit refund or is this the withdrawal of your winnings?
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1 year ago
Firstly, I do not work for the casino, therefore I don't know where your money is. Furthermore, there is a chance that your previous message was not translated correctly, because I still don't understand whether you are waiting for a withdrawal or a deposit refund. Could you please clarify?
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1 year ago
Translation
I'm waiting for the return of my money I deposited I won and they didn't want to pay me I deposited 20 usd and I got 400% bonus I ran what I need which was the 2700usd rolover I made the withdrawal request I had 280usd they simply said that I wasn't correct in my game they did, they took 260usd and they only paid me 20usd that I've been trying to receive since 12/22 2022
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1 year ago
Ok, now I understand. Did the casino specify the reason why your winnings were confiscated? If possible, could you please post here the conversation in which the casino explained the situation?
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1 year ago
Translation
No they just took 160 usd from my roller earnings I played for two days to complete the roller and in the end they said that I had left outside the Casino rules what rules I made a deposit of 20 usd I got 400% bonus I completed 2700 usd of rolover where i was with 280 usd i made the withdrawal they didn't pay me and they still took 160 usd this what happened unfortunately it's full of Casinos like this online scammer
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1 year ago
Did the casino inform you which bonus rule you breached? If you have any conversation with the casino where this information is stated, please post it here.
