The player from Germany is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.
Hopa Casino - Player complains that he didn’t win anything.
Amount: €2,500
Hopa Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Good day
I tried the Hoppa Casino on recommendation on the Internet and have to say that it does not match the good ratings.
I deposited a total of 2500 over a period of about 10 days.
Most of the time I played at Book of Dead with small and slightly larger stakes.
I have never once made a profit of more than 100 euros. There were no good rows, no free spins. And if they did, they were really badly paid every time.
There are really better and fairer casinos like Platincasino or Wunderino! THE QUOTES ARE RIGHT, but certainly not at Hoppa!
A scam from front to back!
Automatic translation:
Public
Public
3 years ago
Dear Thomas,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
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