High Roller Casino - Player's account is restricted with no payment received.

ANDAND They restricted my account and disappeared from the orzagbo, they just cheated me out of the payment and disappeared from one day to the next

Dear Tomika21,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need more information. Could you please elaborate? Did the casino close your account without paying your remaining balance?

I will be waiting for your reply patiently.

Best regards,

Kristina

E They canceled the account from one day to the next with the reason that they left the country and this was not announced in advance. If I had known, I would not have paid a penny to them, but it is common

Thank you for your reply, Tomika21. Do I understand correctly that the casino stopped offering services in your country?

Could you please clarify the dispute value (€10,000)? Is this the remaining balance in your casino account?

N No! There is a law for this that within a certain period of time, the affected player will be notified that the site will cease to exist in my country! It does not disappear overnight and there is no authorization to enter

I’m very sorry but you haven’t answered any of my previous questions. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

I

I Yes, they were canceled overnight!

I

Could you please clarify the dispute value (€10,000)? Is this the remaining balance in your casino account?

I Yes, this amount was paid before they disappeared from the country button

I am afraid I don't understand. Was the remaining balance paid to you, or is it still in your casino account?

K

K

K

Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Do I understand correctly based on your messages that you are requesting a refund of lost deposits?

I

Yes

I wish you had provided this information earlier. This complaint has been open for four weeks, I asked multiple times (four times, to be precise) whether you had any remaining balance in your closed casino account, and you never confirmed otherwise.

Unfortunately, we cannot assist with the refund of lost deposits. Additionally, I find it unclear why you believe you are entitled to a refund simply because the casino ceased operations in your country after your losses.

We can only further investigate and assist players whose funds or winnings have been confiscated due to country restrictions or if their accounts were closed without explanation and with an unpaid remaining balance.

Since this is not the case here, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.