High Noon Casino - Player's winnings are confiscated after deposit issue.

High noon casino has stolen $100,000 from me. And I’m truly disgusted.

I lost plenty of money from April to Sept. Then I had a magical day. I deposited $1,000 and it became $100,000. I started the withdrawal process and it was denied. And they took the whole $100k out of my account.

I deposited Eth the day before. By all accounts, it was a normal deposit. The screen shot says confirmed. Deeper in the blockchain, it failed. But I had no idea. Because my wallet said confirmed.

they decided that since the deposit didn’t go through, none of the winnings counted.

several points:

1. High noon chooses to credit accounts before any confirmations on crypto. Given that, their modus operandẽ is to grant credit to players that is paid back when the deposit is fully confirmed. Everyone knows that Eth is quick but crypto can take hours or longer in some instances. This was a year later. This was the next morning. Not even 24 hours later. If the Eth transmission failed, I could have sent another Eth transmission or some other crypto to complete the initial deposit. Instead, they took all my winnings and voided all of it. Note—this is not sort of their T and C. That they credit accounts before all the confirmations is their problem; not mine. That implies credit and implies that the crypto can come over time.

this wasn’t a pull the crypto scam by me. Improbably lost $80,000 in this casino from April to Sept. I made many, many payments.

2. Well over half of the $100,000k came from the live deal. If I’m not mistaken, that’s a 3rd party casino. So I won money elsewhere and they took it.

3. I had one other Eth fail months earlier. They went out of their way to tell Leno had to lay it back to continue playing. They eventually relented. But they made it very clear that their policy was that all

deposit attempts count. If they fail in transmission and I played on it, I am expected to make good on that deposit.

4. You might say-the deposit failed, why would they pay. The reason is I played within their setup and their rules. They credited my account. They didn’t mention the failed transmission until I tried to withdraw. I had every indicator the transmission was good. They clear operated on credit by their procedures. It was less than 24 hours from the time of deposit: there is no reason I couldn’t replace the deposit with another one until it went through. And I had a long history with that casino with a ton of money deposited, so I obviously was not a scammer. The are a gazillioin reasons it was not ok that they took my money.

5. There is something wrong with their Eth wallet. I have never had an issue sending any other currency to them. And I’ve never had any issue sending Eth to anyone else from my wallet. The Eth problem was exclusively to High Noon and only on a couple occasions.

6. By accepting my deposit and letting me play for 18 hours and accumulating 100k, they implied that the deposit was good. At the very least, it implied that it was fine to play on "credit" until the deposit came in.

7. If I had lost everything, you can bet they would have insisted I paid them back before I played another game. They gave me a pass one time (the other time Eth failed and I did lose it all), as a a bonus of sorts. But that’s only because I complained and because I lost so much there. Initially, they insisted I pay it back. And that implies, if not outright states, that attempted deposits are real deposits once I start playing on them and inam

expected to accede to the results of those games and to make the deposit again if it fails.

8. I have already offered to replace the deposit. No answer. I have offered a settlement—a fraction of the $100k to avoid the hassles of court. No answer.

I currently am reaching out to gambling attorneys to pursue legal options.

Dear n2m9hr6j7f,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with High Noon Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please post a screenshot of how the deposit is recorded in your transaction history in player profile of the casino?
• I wasn't able to confirm the transaction based on the hash you provided in the screenshot. Could you please share any reputable blockchain explorer service confirming this particular transaction?
• Could you please share your communication with casino representatives when you attempted to resolve the issue yourself? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Absolutely.

I have will attach the following PDF documents:

—I can’t tell if you make these documents public as part of the reporting process. Can you tell me if you do or if you keep them private? The reason I ask is that if you make them public, then I first need to redact my personal information. If you keep the documents private, then I don’t.

1. The original rejections from High Noon

2. A series of three emails that Insent to them the samE day to plead my case

3. A copy of my account history from High noon. Please note, they "accepted" the deposit.

4. A screen shot from my wallet. It is atomic wallet. It’s an app for the iPhone. It shows "confirmed" on the mail screen. If you click on the hash, ID, it shows that the deposit didn’t ultimately transmit bc it ran out of gas. I wouldn’t know that from the first screen.

this are the document. To further explain the case, I don’t dispute that the deposit "ran out of gas" so it didn’t completely transmit. That is true. What I’m saying is that I deposited around $80,000 to this casino over 6 months. I lost every penny. And all but one deposit was completely fine. There was one Eth deposit that also failed. So I have an $80,000 history of making good deposits. I’m not a scam artist that makes deposits and tries to get them rejected

As you can see from the atomic wallet screenshot, i thought the deposit was confirmed because that’s what it says.

The deposit was later failed. That same day. I didn’t know this. But I was happy to resend it immediately. In any denomination they preferred. It’s really as simple as the following analogy—if you write a check for a car and the check bounces, you can either resubmit the check or you can write a new one.

High Noon implicitly operates on credit. It’s their model, not mine, to credit accounts for wagering when the crypto hits the blockchain rather than when it has 10 confirmations. That’s their policy. Further, their own words and actions indicate that they they consider each deposit attempt and that they expect each deposit attempt to be rectified if it fails. The one other time I had and Eth failure, they insisted that I replace the crypto with another deposit. The one time out of $80,000 I deposited. This was in June. So their own actions and words demonstrate that they consider each deposit attempt valid and that I must make good on that deposit attempt. Given that, the initial crediting of my account is always credit and that credit must be fulfilled by the crypto confirming. Even if it’s not the first try. I al

happy resend the $1500 in Eth that "gassed" out, fulfilling the obligation on my alert to make the deposit. I would send that money right now. Given that, the original deposit should be in fact and there is no reason to remove my winnings.

if this was my only deposit into HN, I might have more understanding of their perspective. But it’s not. I’ve lost $80,000 to them over 6 months. They are the ones that credited my account, giving me every reason to believe that the transmission was good. They have demonstrated that even a failed deposit attempt must be rectified and the consequences of those wagers are still honored (in my case, losing previously).

I don’t dispute that the Eth timed out. What I am disputing is that this allows them to remove all $100,000 in winnings. For all the above reasons. There is no reason I could not have simply resent the Eth to fulfill the deposit agreement. I was willingly do so the second I found out it had gassed out.

also, they didn’t tell me it gassed out until I went to withdraw the next day. They let me continue to wager other money long after it gassed out. Which is a tacit indication that they considered the deposit to be good.

I realize this is wordy. I’m trying my best to give all the details of the case.

Thanks for your reply.

Any documents you provide to my email will stay private. Send the evidence to my email at tomas@casino.guru for us to review.

Thanks in advance for your cooperation.

Dear n2m9hr6j7f,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.